Naeba Prince Hotel

We were so happy here. My 3 years old daughter see the snow for the first time and she loves it.

Ski in ski out. Have hourly shuttle to and from train station, but you need to find way to book, can be full. Can get very crowd for ski rental during peak.

We stayed at this hotel for 6 nights for ski holiday and the experience was awful. We’ve travelled so many countries in the world and numerous prestigious hotels in Japan, the service from Koike and Tomizawa were so awful and unacceptable. On Dec 24, 2024 morning around 9am, we tried to get into our car parked at the hotel, but noticed the car was fully covered by thick snow. We came to the bell service to ask for a brush to remove the snow. As the snow was about 40-50cm thick, it was extremely difficult to remove. A gentleman from the desk came with a shovel and kindly offered his help as my wife and my daughter who was sick have been waiting for more than 20 minutes. As the gentleman began to help, he received a call from his manager Koike asking him to stop helping me and must go back. I was really shocked by what he told me and went back to the desk asking Koike why he called him back and why he shouldn’t help me. To my astonishment, Koike told me this wasn’t his service. ***! He would rather stand by the door doing nothing rather than helping the hotel guests who really needed a hand??? What kind of cold blood person? How come this so called ‘family hotel’ treated the guests like this? He even hitting my hand to stop me typing his name on my own phone and removed his name badge straight away!! His manager Tomizawa came out and kept saying all Japanese that no one could understand him. Such a low service at this hotel, will never visit again!!

Our trip to Naeba was seamless. We booked our shinkansen ticket online, so we know what time we need to be at Tokyo Station. Prior to our trip, I've booked online via the hotel website their free shuttle. As I know that we would arrive at Echigo-Yuzawa slightly before 1pm and would not make it for the 1pm shuttle, I booked 1 hour later. No worries about spending time at the station, as they are stalls and shop to look around. At 2 p.m., the shuttle bus was there, and they took our names and helped with our luggage. Although it was early in the winter season, there were quite a few number of visitors on the same bus. The bus ride is about 40 minutes. Once at the hotel, we checked in and got our keys for our room in Building 2. As the ski lift closes at 5pm, we did not plan to ski until the next day. TIPS: This would be the best time to book 1 Day Ski passes online in advance (can not same day) as you save 1,000 yen per ticket. QR Code is available on the pamphlet given by reception or at the ticket collect machine area at Buiding 3. We booked a room for 4 people, 2 on bed and 2 on the sofa bed. The space was sufficient for us, albeit have to take turns to open luggage. Resort guest also are given 1 locker per room to store your ski gears. So it was easy for us to come in the morning to retrieve our gear and head out to the snow. As this is an old resort, do not expect modern furnishing, but it has what a hotel should have and we'll maintain in terms of cleanliness. It was still early in the season (we stayed 17-20 Dec), so restaurant selection is quite limited as most are only opening after 20th Dec. On the first day, one will need to spend some time at the ski rental store as everyone queue for their gear.

Good location, clean and good service The hot springs are nice but small to serve so many guests

High quality of services, especially the skiing routes, it is excellent