Usuario invitado
16 de enero de 2025
I am extremely disappointed with my experience at this Hilton, having accumulated over 200 stays. The management team demonstrates a lack of courtesy and inadequate customer service skills. Notably, the same General Manager oversees the adjacent Home 2 property. I strongly advise prospective guests to explore alternative options, as the management team has exhibited dishonest behavior, failing to fulfill commitments. I am still awaiting reimbursement of $250, owed to me due to overcharging. Furthermore, I have requested a call from the owner, which has yet to occur. Unfortunately, this establishment has failed to meet expectations twice, first with a malfunctioning refrigerator that resulted in over $500 in losses, and subsequently, with management inquiring about my medications, a clear violation of privacy laws. I recommend exercising caution and considering other accommodations.
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