Onjuku Yagura Ryokan

Service was beyond terrible. While to staffs in general was friendly and courteous, the lady host was absolutely horrific. We felt like being rushed for the whole two days we were there at close to US$650 a night. First day soon after we checked in, she immediately asked if we can have dinner at 6:00pm. We said yes but later we wanted to push back by 39 minutes. She said we can’t. Next morning, she asked us what time would we leave hotel after breakfast and dinner time. We agreed on 6:30pm dinner but she called our room at 5:45pm and asked us if we could have dinner at 6:00pm instead. I think she was trying to rush finishing her job. When we complained to her about being rushed, she stopped serving us in the middle of the dinner, we had to press call button before we get our rice. At that time we almost finished our meal. The rice came with a bow of miso soup and a tiny dish of kimchi for us to share. Pathetic! Again we had to call for our deserts to be served. On the morning we left, she was nowhere to be seen. More over the shower was outdoor. The toilet was not heated. The cold water faucet for the outdoor onsen was dropped out. The table inside out room was broken and cut my elbow. For US$650 a night, you can judge the value. Shame of Yufuin. This should not be something that represents ryokans in Yufuin by any standards

食物很豐富，服務很好，有私人風呂，不過晚上很多臭屁蟲，始終山邊，但其實唔好太晏沖涼就無問題，晚上入夜前關好窗，就無問題。 另外有說普通話的職員，自駕不錯，好近金鏻湖。

優點：私人風呂，風景環境唔錯，工作人員服務很好英文中文國語溝通完全冇問題！懷石料理的大分和牛非常好味，性價比高大大分雞味道中上！晚間懷石料理優秀早餐都ok！ 缺點：位置在較高嘅山上！必須揸車先可以去到，公眾浴場就比較普通！冇風景！私人風呂會比較靚！另外冇獨立廁所，如果本身天氣好凍！唔想喺私人風裏出邊吹住凍風沖涼就要去公眾浴場沖，另外因為郊區，所以會比較多昆蟲有機會會爬到入屋 3.5/5 發佈日期：2024年4月21日 酒店 雅格拉酒店 4.6/5 22則評價