Burrator Inn

We had a very disappointing experience at The Burrator Inn recently. We ordered olives, one starter, and two mains. While the olives came first, the starter and both mains were brought out together. When I mentioned that I’d expected the starter to arrive before the mains, the waitress seemed surprised. My main was taken away with the explanation that it would be kept “under the hot lamp” until I’d finished the starter. A few minutes later, I asked for my main again and was told it was being remade. My partner slowed down their eating so we could try to eat together, but 25 minutes later their plate was empty and mine still hadn’t arrived. I went to the bar and spoke to the manager to find out what was going on, only to be told “sorry,” with the blame placed on the waitstaff. No attempt at compensation, no real apology, just finger-pointing. We ended up leaving at that point. Mistakes can happen in hospitality, but the lack of communication, poor coordination, and complete absence of accountability or care made for a thoroughly frustrating experience. Sadly, I won’t be rushing back.

Very pleased with our two night stay. Good , comfortable room. Friendly and accommodating staff. Our evening meal and breakfasts were very good and served quickly. Also good local beer. Many thanks and good lick for summer season. The battered fish was great!

Heavens what must foreign tourists think of the way this pub serves & prices its food? Sunday lunch, the young staff didnt have a clue about the menu. Chaotic service & pretty awful food. Overpriced for quality served. Roast swamped in Bisto gravy, goats cheese & artichoke flan? filo pastry base with knobs of cheese a few min tomatoes & small slice of artichoke a joke. £8.45 for 250 ml of pinot plonk that frankly was prob only £4 a bottle at Aldi. Dingy setting. Such a shame for the 'gateway ' to the moors. NOT recommended.