Leeds / Bradford Airport

機場出行，比較方便

Checked in ok. We have stayed here many times over 20+yrs and have noticed an overall, sad decline. This visit, we've been charged to park, £7. The menu was limited to burgers, a few pasta and an Indian dish. I asked if I could pay a surcharge for a mixed grill, but was informed there was nothing else other than the restricted menu? No steak, no gammon, no pie, no fish n chips just the restricted menu? If an establishment is having problems there are always alternatives to what is happening here, by either pre warning guests or supplementary charges to cover costs. I will not come back, unless a suitable explanation is received. Not bothered about discount or freebies, as that's a shallow corporate "win" or as I'm beginning to think a franchise. Trying to end on a positive... The "limited" menu food, was ok, hot, and very quick service. Staff were very good also. However, a simple caveat for prospective customers informing them that you are having kitchen staffing issues would have explained a whole lot more than an A4 menu of fryable options. We'd have eaten at Murgatroyds or one of the pubs within walking distance. Fantastic place going....or gone, to the dogs.

What makes this hotel stand out is Andrew (Andy Pandy) on reception. I thought I'd booked a room - I hadn't! It was late in the evening and I was exhausted. Plus, my phone was dead. Andrew went out of his way to book me out a room at a decent rate, charge my phone (so I could pay), and sorted out my car parking. He is worth his weight in gold!!!!

Perfect stay before flying off on holiday. Special thanks to Andy Pandy on reception for his help and warm welcome, thanks again!

Bedroom was very comfortable. Bathroom was disappointing and tired and needs freshening up. Check in was a little slow as no self check in options available despite it being quiet.

The hotel was ok but the food was absolutely terrible. I paid for evening meal and breakfast and was emailed an extensive menu. On arrival we were told it was a limited menu. The food wasn't edible. No meat in the lasagne, extra charge go garlic bread which wasn't available but charged for (not refunded) and an over microwaved curry, with a burnt microwaved poppadom. Breakfast wasn't unlimited hot buffet as sold.