Tui Magic Life Africana

very good hotel for family trip

From the moment we arrived the bellboy said no leave your cases at the door and showed us to the reception desk. The duty manager showed us straight to the restaurant and made sure we had food and some drinks after our flight and journey to the hotel which I thought was very comforting and they had took into consideration of our travel. Exceptional welcoming to the hotel. We then were shown to our rooms which were nice spacious and well maintained. We had a main pool view from the 1st floor. The bellboy then brought up our cases. The rooms where very clean through out our stay and the maid Monica or moira room 503/504 was very good friendly and made us all different sculptures with flower decorations throughout our stay. The hotel complex was very clean but I would like to point out my only thing I didn’t like was many customers didn’t use the flower pots for there cigarettes and left them around the grass verges and round the pool and would of liked the staff to of swept the grass through out the day and on a morning. I did ask but it wasn’t done regular. The man who did the piano was very lovely he did a great job! The entertainment staff and activities to do they was plenty to do throughout our stay. We would have liked a pool party or foam party but only one that happened but unfortunately we missed it and second week it was cancelled. We would like to thank especially Amber Charlie Owen and Mario and the girls who did the singing and the dances in the amphitheatre , Charlie your Aqua aerobics was very fun all the rest stood at the pool no you got in the pool and made it extra fun and enjoyable. The food in the magico restaurant was brilliant plenty of choice. Personally didn’t like the breakfast sausages but they was a choice for everyone. The ala carte restaurants from our preference 1st Tunisia, 2nd Italian and 3rd American. Was amazing I loved all the table decorations. The kids club was suitable for all ages and an extra thank you to Amber for encouraging my daughter to participate. The lovely leaving pack was an extra touch. Security was very good! At the beach around the complex and the life guards. Thank you to Lettifa for arranging me a fan went out the complex and bought one as yes the air conditioning is good but I’m menopausal. The great customer service manager Hedi and how attentive he is to the cats! Momo I would definitely recommend for the camel trip! Pirate ship is very good! If you go off complex down the harbour watch yourselves because there are a lot of ripoff merchants. One tried to tell us the wrong exchange rate for the pound against the dinar but my husband spoke the bank manager outside and he confirmed what he thought it was. He then tried to put some rubbish in the bag instead of what he he had sold us. The hotel had a incident with a German women who we later found out that she’s dating the entertainment manager and thought her behaviour was acceptable for her mum to abuse a couple with children throwing there