Usuario invitado
15 de agosto de 2023
Booked this hotel for 1 night for us as a couple and 5 nights for another couple. Checked in around 2am. Couldn’t understand why I could hear club music pounding bass in the hallway and in our room. Went to night manager who guiltily, and with a lot or remorse, explained it wasn’t the clubs from the yacht Marina (1/4km away) — but a nightclub that had been opened IN THE HOTEL GROUNDS. The hotel owner has leased a space at the back of the hotel to a large outdoor night club called “Envy”. It goes on most nights from 11pm to 3am. Such greed to sell the space. The irony is that this is not mentioned at all on the hotel website or the website travel partner we booked through. The other irony is the Sandora sign at the front of the hotel reads; “relax, rejuvenate and recharge”. Not here you don’t. Next morning (after sleeping with ear plugs) I found vomit outside the entrance to the club which is connected to the hotel. We only stayed 1 night thank god, our guests had to tolerate 5. The duty manager and manager we met the next day were apologetic and moved the room for our guest to nearer the front of the hotel - but only after I got angry and demanded it. You could still hear the club bass. No offer of refund. Minimal apology. They did say “we don’t plan to renew the lease at the end of the season” - what genius to work out you destroy all your “boutique hotel” brand value by allowing a open air night club in your grounds. So, don’t stay here if you like to sleep. Google Envy nightclub Sandora hotel. That said, breakfast was incredibly good and the wait staff absolutely lovely. Night manager was helpful but GM and owner is clearly a fool.
Traducir