Psymond
18 de marzo de 2025
The service is excellent and staff exceptionally responsive, location very close to amenities and reachable by Xiamenbei train and Tianshui metro stations (includes pick up/drop off service). However, while the staff are all kind and friendly, the hotel's management needs to take action as the building's old age and centralised air-conditioning seriously makes this hotel's 4-diamond rating very misleading at best, and undeserving at worst. Despite the interior being renovated, the ancient air-conditioning takes ages to cool. When the issue was raised, the hotel staff claimed to only be able to set the central control to either heating or cooling mode. We weren't able to sleep comfortably at what felt like 25 or 26 degrees Celsius for two separate nights, due the staff apparently having to cater to the majority of guests who felt cold; we were simply told to open the window, which was also old and not double-glazed. The sound insulation is therefore also an issue as we would hear birds chirping in the morning, and adjacent rooms' doors slamming and toilet flushing at various times. The breakfast is equally basic and bland, while the gym and rooftop in abandon, which indicates that they may just as well be saving costs with regards to the air-conditioning. Again, this is not on the staff, but more constructive feedback for the owners and managers to invest in quality and consistency - that would make this hotel actually worthy of its rating.
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