Yaman Oriental Courtyard Hotel(Xi'an Big Wild Goose Pagoda Datang Evernight City

We checked in at 2am. There were one person at the reception and another bellhop at his 60s. Other than then 60s bellhop was friendly greeting us, the receptionist has no chill or whatsoever to welcome us. We have 6 luggages and our rooms can’t be accessed by just a lift directly. This hotel failed to mention that all these rooms can only be accessed by different flight of stairs and elevator. This particular large room can only be accessed by 3 different flights of stairs at different location. There is this particular stairs we have to climb down to our room, has no lights, we have to use our own phone torch. At first we were told it’s their procedure to switch off the stairs light after 12am. After complaints, they decided to switch it on for the rest of our stays. Throughout we carried our luggages our self to the room as the bellhop is old, we were afraid we gave him too much stress. Room wise, the tv, living room, wardrobe arrangement has no common sense at all. 2 tvs each facing the bed. The living room has no tv, so if you wanna chill and watch tv with your family, go to your bed and watch. There is only one wardrobe at the living room blocked by the sofa. You have to squeeze in to hang your jacket. There is no coffee cups or spoon. I stir my coffee with their tooth brush provided in a Champaign glass. You might ask why a Champaign glass, because the room service just doesn’t wash your normal glasses after you use it. Worth mentioning, the coffee I drank in the morning, the glass is still there unwashed at night. The can of coke I left it there on the first day, was still there on the last day. Probably they think leaving it there for long will taste better. The room service is really bare min. I understand this is a garden balcony kind of hotel, like a chalet, but they should really buck up on their bellhop services and room cleaning services. It’s really tiring to walk and carry our luggages to our own room. Not to mention checking out is the same. The safety of the guest are not really taken care of given that they expect you to use your own torch to navigate down the stairs on the first day. Also, the everyday room service does not clean the bedsheets even if there are clothes tags or clothes linen on the bed. They simply pull the sheets, tuck in, as long as it looks nice, they doesn’t care about what’s on it and underneath the blanket. Just wanna say, The price we paid for this hotel is same as those nearby.

Had a great stay here! There's a back exit that takes you straight into the Big Wild Goose Pagoda scenic area, and the hotel itself is beautiful. The rooms are clean, pretty, and spacious with user-friendly smart guest control systems, comfortable beds, and the has separate areas for toilet, shower, and sink which was pretty convenient. The front desk staff, Xiao Rui and Xiao Dong, were super helpful, quick to respond, and helped us find activities to book and other travel tips. The breakfast was also really good with multiple options and Xi'an specialty foods. Our booking also included afternoon tea and dessert soup every day which they delivered whenever we requested it. The room was a bit warm since they have central heating, but they were very accommodating and offered to move us to a different room.