The Ritz-Carlton, Xi'an

衞生：房間打掃得很乾凈，其他各個區域也一塵不染保潔力度很到位。 環境：酒店樓下就是中大國際，購物、吃飯都很方便，沒事下午逛逛很合適。 服務：服務的話就比較一般了，住了很多家攜程金鑽的酒店，作為國內麗思的旗艦店居然沒有一個前調電話，入住時前台説頭天房間客滿也算可以理解，但是這種級別和價位的酒店這個問題需要注意一下。還有一個個人建議就是minibar收費的問題，去的重慶麗晶、貴陽安珀這些酒店價位和麗思差不多，但是戴森吹風機和minibar軟飲免費可是基礎房的標配，麗思行政房居然可樂都要收費這點我是覺得酒店管理層可以思考改進一下的。其他如行政酒廊餐食、服務人員熱情的態度都是還不錯的，沒啥問題。 設施：因為聽説西安麗思和京都麗思是出自一個設計師之手慕名而來，果不其然整體風格還是比較明顯的，不過其中很多地方還是充滿了古都西安獨有的韻味，酒店19年開業至今5年多了但可能因為疫情3年的原因保養還是做得非常好的，個人比較喜歡這種風格。

Excellent Service and Thoughtful Housekeeping! Our stay at The Ritz-Carlton, Xi’an was truly wonderful. The service throughout the hotel was exceptional, and we were especially impressed by the housekeeping staff, particularly Ms. Zhang Juan (张娟). She is incredibly neat, attentive, and thoughtful in every detail. She noticed that my husband uses earplugs for sleeping and thoughtfully prepared an eye cover for him. When she realized there were children in the room, she provided a children’s toothbrush set without us even needing to ask. What touched us most was her creativity and care, she folded the hotel towels into the shape of an elephant (even stick wobbly eyes on it) after seeing that my daughter had tried folding her own cloth, and she also arranged my daughter’s plush rabbit neatly on her bed. These small gestures made our stay feel so personal and heartwarming. We truly appreciate the effort and care shown by Ms. Zhang and the entire team. It’s this level of detail and genuine hospitality that makes The Ritz-Carlton Xi'an hotel stand out. Highly recommended!

great hotel great food 👌 👍 😋 great service and personnel 🤩