Hilton Garden Inn Xi'an Bell Tower

一般不給評論的我也終於忍不住想發下我的真實感受，房間面積還不錯，挺大的，讓安排了安靜的房間，但是晚上總是有莫名的管道下水聲，房間隔音一般。訂單上有伴手禮和歡迎水果，可是從入住到離店都沒有見到歡迎水果，和伴手禮，説的這點並不是衝著這東西去的，衹是覺得，這個服務確實令我堪憂，有就是有沒有就不要寫，覺得這個希爾頓就是掛牌吧，辦理入住時就給人不好的感覺，開始去的前台一個戴眼鏡的男的那，明明沒人，把我安排到了旁邊一個美女那辦理，既然安排了就證明在忙麼，但在辦理過程中男的還在不停插嘴，有點想不通，這個女的是新員工嗎？還要一直指點。女員工態度到是不錯。看評論來的，但是實際感覺很一般，總體而言服務意識太差了，確實不值這個價位。

My family thoroughly enjoyed our stay at Hilton Garden Inn Xian Bell Tower. There was a slight delay in checking our room on the first day as there were quite a number of quests checking in simultaneously. The front desk staff was apologetic but polite and did their best to arrange the logistics in an efficient and orderly manner. We had some complementary drinks and cookies while waiting for the room to be ready. The highlights of our stays were definitely the breakfasts which had a variety of Western and Chinese cuisine. The kitchen staff are extremely friendly (Special mentions to Lucky and a couple of her colleagues - sorry for not remembering their name) who went the extra mile to serve us freshly cooked delicacies everyday. They even gave my daughter local souvenirs as a welcome gesture. The hotel location is centrally convenient and walking distance to the famous Bell and Drum Towers which were surrounded by cafes and restaurants. Amenities are great from gyms and laundry rooms to the automatic toilet with heater function which is most welcome in winter time! Room cleanliness is well maintained by housekeeping who is prompt and accommodative with additional requests, e.g. extra mineral waters and cloth hangers. The only minus side is the room wifi which has limited connectivity intermittently on our mobile phones. Oddly this is the same issue we faced when we stayed at a different hotel in Xian. All in all, a pleasant stay in a Hilton standard hotel. Highly recommended for tourists visiting this ancient and beautiful city.

衞生：差，床上有頭髮，床單有污垢，衞生間沒刷乾淨 設施：淋浴房地面巨滑，防滑墊非常小 環境：預訂時要求安靜，仍然安排低樓層靠馬路街區，忍受了兩晚，想換酒店，酒店方勉為其難給換了房間 有一説一房間面積還可以，房間內原本就有一張梳化床，想使用需要單獨收費250+；後面又説梳化床不能打開，給我們單獨加床收了350+/晚，呵呵，工作人員説換房間給我們看看有沒有可以打開的沙發，最後默認為所有房間均不能打開梳化床，直接收了我們其他加床費用，呵呵～ 第一次評論，簡直大寫無語