Four Points by Sheraton Xi'an High-tech Zone

The hotel room is spacious and clean; however, the location is not very convenient. The breakfast leaves much room for improvement.

A quality hotel stuck in an unfortunate location. Good service and kind people but when we stayed, the western menu was not available for lunch/dinner. The local Chinese food on the menu was average. However, breakfast had more international options and was good. The room was very nice.

Nice and comfortable hotel. Air conditioner kept the room comfy. HDMI ports were turned off on the TV, but after a call to the front desk, they sent a tech to enter the password on the tv to allow HDMI connections. The restaurant was okay but not the service. People seemed confused. Even when I tried to use Chinese, it didn't help (I can order fine in Shanghai, but I lack the northern accent). And instead of just giving me a good menu, they had 3 different people come to me. The bar downstairs was often not staffed and they didn't have cold drinks. No cold beer. Warm beer with ice in it. Was there for 4 nights... Only once was there cold beer, and that's when other foreigners told them to put the beer in the refrigerator.... And it ran out. Location is middle of nowhere. They are building up the area, but currently... Nothing. Can't walk anywhere to get cold beer or whiskey. No easy late night delivery. The kitchen closes at around 10pm, so if no food by then... Out of luck. It would be nice if they had a 24 hour menu, even if just dumplings or instant ramen. Nothing fancy, but the ability to get food later in the night would be nice. I think this hotel can succeed once the area surrounding it is built...also once it's staff is trained to a higher level. It's a new hotel and will take time... But just the simple act of having some cold beer in the refrigerator would be a great step forward.

角落的房間比較安靜，但是電視機沒有正對床，空調温度調節好像有問題，不能制熱，一晚上了温度還是21-22度，因為周邊還在建設，窗外沒有景色。早餐還可以，水果比較新鮮

完美的入住體驗，強烈推薦！從走進大堂開始，就感受到了前台員工專業而熱情的接待，迅速辦好手續後還祝我們入住愉快，心情一下子就好了起來。 房間是我們最看重的，這家福朋喜來登果然沒讓人失望。客房內部非常乾淨衞生，所有角落都一塵不染，物品擺放整齊，毛巾和床單都是清爽的潔白，讓人用着很安心。對於注重衞生和服務的旅客來説，這裏絕對是物超所值的選擇。

這次主要是衞生一般（包括房間衞生和餐廳衞生），和前台反饋了一下，表示會改正，並送了一個退房禮。整體服務還可以，退房那天下大雨，門僮服務很到位，有引導停車和幫忙把行李放置在車後備箱裏，服務扣的零點五分在早餐，人稍微多一些服務人員明顯有些應對不過來了（讓客人自己拼桌，果盤中的水果掉出盤子外面也無法及時收拾，沙發上上一位客人遺留的餐食碎屑也沒有及時清理，咖啡機前面也沒有引導的人員了，上次人少來沒有這些問題），建議提前準備好人多的時候的備案。酒店基礎設施很不錯，但是一定要能夠維持才行，不然就廢了。加油