Usuario invitado
2 de octubre de 2023
We reached the hotel about 2H before the check in time, which is not unusual for us. Sometimes, we are offered a room immediately on arrival, or are informed that OUR room would ready by such & such time. Nothing of this sort happened at Motel One Wurzburg. The first impression that we got was that we were at a Homeless Shelter & not a modern chain Hotel where we had a confirmed Booking. The receptionist (Eduardo) kept on repeating that we do not have any room, we do not have any room. NEVER did he once said that YOUR room is not ready at this moment, but it would be by 3 pm. Even when I came back for Checking in at 3pm he was in no hurry to allot me a Room. I had never felt so INSECURE in an Hotel before. I did not even knew that whether I will ever get a room or not. The hotel has a beautifully designed lobby & lounge, and it is situated at a very central location. It could have been THE Hotel to stay in Wurzburg because of its excellent pricing, but the apparent arrogance & complete lack of empathy towards the guests makes it the most undesirable place to stay in Europe.
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