Wuhan Marriott Hotel Wuchang

It is a delightful hotel. Staff are all well trained and professional. Facilities are new and clean. The restaurant provides excellent food.

My destination was Optics Valley, which required about an hour’s drive in the rain. The Hubei Provincial Museum is located nearby, making this hotel a convenient choice for visitors planning to tour the museum. The breakfast was excellent, the facilities were well maintained, and the staff were kind and attentive. However, as with many hotels in Wuhan, travelers who do not speak Chinese may encounter some communication difficulties due to the language barrier—a common challenge across most parts of China outside of Shanghai.

We have arrived the hotel at 17:15 in the afternoon and we were told that 4 of our rooms are not ready. We needed to wait for our rooms in the lobby without any compensation for the delay. Later on, we have received our first room’s room key at about 20 minutes later and the rest of the 3 rooms were ready after 18:35. We are disappointed by the handling of the situation as we are already tired after a long day of travel and there were no actions being taken by the hotel staffs except saying sorry for the delay. The rooms are supposed to be ready at 16:00 according to the hotel information. A simple gesture of an apology would be helpful but unfortunately there were none.

Very nice hotel. It is very clean. The staffs are very friendly with great service. Especially the front desk staff Hestin, he is very nice and warm.

superb service in every way. staffs are very kind and helpful. magical night view from 55th floor 👍🏻

The hotel staffs are soooo friendly especially Nora! The facilities are super great, view is good, i got a free upgrade as wel, also the location is easy to find , just a few steps away from the metro or you could just take didi to any attractions at reasonable price!