Lakeside Park Hotel & Spa

Wouldn’t class this as a 4* star hotel. Walls in disrepair when walking around the building, TV on wall in room broken so they just added another on the stand leaving the broken one still on the wall, ratty curtains, dirty bath panels, worn light stand in room, not enough toilet roll or shower gel to last, no slippers to access spa, spa robes don’t fit if your a plus size. It’s a shame because it looks lovely online but really, it’s not worth the price tag. On a positive note all the staff were lovely.

I had high hopes for the Lakeside Hotel, but this place was a total disaster from start to finish. Let me break it down: 1. Location: Yes, it’s by the lake, but the view was ruined by filthy windows that clearly hadn’t been cleaned since the last ice age. Plus, the so-called “peaceful surroundings” were anything but – constant noise from delivery trucks and loud guests made it impossible to relax. 2. Rooms: Small, outdated, and musty. The bed felt like it was stuffed with rocks, and the “luxury bedding” they advertised turned out to be a threadbare duvet and a lumpy pillow. The bathroom? Moldy tiles and a shower that alternated between scalding hot and freezing cold. 3. Service: Where do I even start? The staff were indifferent at best, rude at worst. When I politely asked for extra towels, I was told they’d “see what they could do.” Spoiler: they did nothing. 4. Food: The absolute worst part. The restaurant served cold, tasteless meals that even a microwave dinner would outshine. Breakfast was a sad spread of stale pastries and watery coffee. 5. Cleanliness: Don’t even get me started. Dust everywhere, mysterious stains on the carpet, and a lingering smell of dampness in the hallways. It felt like staying in a run-down motel, not a “premium lakeside retreat.” Thankfully, my trip was salvaged when I discovered The Albion Hotel, just a short drive away. What a revelation! From the moment I walked in, I was treated like royalty. The rooms were spotless, the staff attentive, and the real highlight? The food. The Albion boasts the best chefs in the area, and it shows – every meal was a masterpiece. Whether it’s a perfectly cooked steak or a decadent dessert, their kitchen delivers excellence every time. Do yourself a favor: skip the Lakeside Hotel and head straight to The Albion. You’ll thank me later. Rating: 1/5 for the Lakeside Hotel, 5/5 for The Albion Hotel.

Spa was lovely. Well laid out and appointed - saunas were nice. Very warm and friendly welcome from reception and efficiently checked in. Perfectly heated hot tub indoors and outside jacuzzi very relaxing. Clean and spacious changing facilities. Would recommend.

We were attending a Ball at this venue ( we are Islanders ) so staying over to enjoy a warm room and comfortable bed at location. The room was a little tired witha nice view of lake and Firestone Copse but absolutely freezing cold on arrival so we put the heater fan unit on above door but despite trying to make it hotter it blew cold air so I got in bed to warm up before the ball but I Was shivering. The rooms are very dark with inadequate lighting even the bathroom is murky and no decent lighting by mirror to do make up. There are no USB points and only 1 available plug by oneside of the bed. So one of our phones had to sit on dressing table to charge but sadly had very very slow charge. The bathroom and room generally clean but bathroom has stains of wet foot prints of men's work boots that had dried on and you could see where they had stood . Staff were all excellent throughout hotel. The Ball was brilliant and food very good and they did their best to cater for my food intolerances which I was really impressed with. Sadly no vegan wine available though. My sleep was awful as the room was much too cold and despite hopefully leaving fan on to warm room it was very noisy and cold. In the night I got out of bed and grabbed a ?what I thought was throw/ duvet out of wardrobe to try warm up but then to find it was a stained mattress cover when I put lights on in the morning. There was nothing extra in these cold rooms to help guests warm.up which could have made a difference - Room 36. Only for summer stays until they fix heater.

Booked a suite for my wife’s 50th birthday celebration but very expensive for what we got. OK but could be so much better if they did some updates! Suite was a bit tired in decoration, very old TVs, chipped sinks, toilet could do with a major clean and shower cubicle external base needs better cleaning. Around the lounge ceiling lights show that the ceiling really needs a new coat of paint! Evening meal was delayed to 8:00pm start due to wedding reception, very limited options on the menu and nothing like that shown in the room hotel information folder. Also noticed some fire doors were wedged open!

Held a surprise 50th here for my husband. Fantastic night, great service from the moment I booked through to the breakfast the morning after . Such a high professional standard of hospitality , a big thank you to Jess, Jill, the bar staff, DJ Paul and of course Khalid, thank you for checking in and helping with all the finishing touches The facilities and overall experience were excellent. Thank you so much for making all of the party guests stay so memorable. Highly recommend this venue for a healthy mix of fun, quality and relaxation Thanks again, we will back again 😀