Usuario invitado
1 de mayo de 2023
Very disappointed with the whole stay. No staff manning the reception, then a Chinese lady in Pjarmas and eating from a bowl came and gave me the keys and breakfast slips, no information about the breakfast except the times it would be served between.The both rooms required maintenance, toilet didn’t flush properly in one room, toilet not attached to the floor in the other, plug didn’t fit in either of the rooms sinks so water didn’t stay in sink, window didn’t shut, curtains hanging from pole, bedding didn’t have protectors on. Yellow stains on pillows and mattresses. Looked like wee stains on mattress cover and mattress. DISGUSTING. I asked to have another room but told that they were fully booked. Manager wasn’t there, “may be later” but when I said we would be out all I got was “yes it’s a problem!” But then did nothing about it. There were no other guests that we saw.Seemed more like a home for multiple residence of the Chinese family running it. I think they had vacated the two rooms just so they could put us up as we saw family members going into the other rooms. Had to wait a long time at reception again following morning, completely ignored by staff too busy on their phones! Breakfast turned out to be 6 items only. The bacon was over cooked, sausage under cooked, poached eggs raw, beans cold and all swimming in fat. It was disgusting. No sign of any staff when we left either. I think the hotel inspector and health and hygiene inspector would have a field day!
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