Hampton Inn Minneapolis-St. Paul/Woodbury

The breakfast was very limited and poorly stocked. It wasn’t the cleanest of this chain. It only gets three stars because it has a pool. The fitness center was a joke with only three working cardio machines. The staff was difficult to find at times.we won’t be back.

I was here while my daughter was in labor at the hospital down the street. Tinamarie at the front desk was very kind and helpful to me at a rather stressful time. It was good to have a nice place to stay along with Tinamarie's kind support during those two days that I stayed there.

We checked in at 6:40pm. The front desk gal said they were still cleaning rooms. She ran up to see if ours was clean and said it needed 10 more minutes. Good thing we checked in late or we would have more had a room. Breakfast was cereal or muffin. There was no bread, no bagles, no oatmeal, nothing warm, no waffles, no juice. The cereal was but exactly "kid friendly " either. Book elsewhere.

TV didn't work and no one ever came to fix it after they were called. Laminate on furniture chipped in many places and pulling off and others. No fresh food at breakfast. The bed was comfortable and the room was clean.

The entire staff was very friendly. Tinamarie the front desk manager was very personable. She was warm and inviting. Our room did not have a microwave, so she got me one and had it put in my room. The manager Danielle is also very welcoming and warm. The hotel was clean and the bed were comfy. Parking is free and the hot breakfast consisted of eggs, waffles, sausage, fruit, coffee, juice, bread. It all tasted good. No complaints at all. It was a nice stay. Thank you Tinamarie and Danielle. Also, Danielle I love Martini the hotels mascot!

Pre booked my stay on May 17th 2023 with Hilton Honors account. Prepaid for my stay that was scheduled on June 2 and June 3rd 2023 for our niece's graduation from high school. Prior to arrival we checked in online and got a digital key. Used our digital key to get into side door of hotel and went straight to our room. Early AM on June 3rd got a knock on the door by staff and they stated "Oops Im sorry I thought this room was vacant". Got another knock around noon same day and was asked to come to front desk as the desk doesn't have anyone registered to this room. Went to desk and gave my confirmation email information to the staff member and stated we had checked in online and were using our digital key. Staff member told me she would need to make a new reservation so the room didn't come up "vacant" anymore. Asked if I would be charged as I had already pre paid for the room. Was told absolutely not. Also had to give me a regular key because by making a new reservation my digital key would no longer work. No problem right??? Yep there was a problem as I was charged again for the exact same amount of my prepaid charge from May 17th and again on June 2nd. Attempted numerous and I mean numerous times to get my money back. Was told by Hilton after at least 10 emails that I would be getting my money back. Called hotel at least 4 times and was told by Danielle the manager who was difficult to get ahold of (appears she has staff screen her calls) I would be getting my money back and was promised 60,000 Hilton points for all the inconvenience. Danielle told me to call her back in a few days if I didn't get my money back. Called 7 days later to tell her I didn't get my money back. She told me she didn't know why I didn't have my money back and said she has done everything she can on her end. Gave me the managment companies number. Called them and left message. Still to this day never got a call back. Called Hilton again who told me I needed to work it out with the hotel. Never got the points and never got money back from hotel. Luckily I had used my major credit card and opened a dispute to get back my money. Finally got money back by my credit card that provided exceptional customer service unlike this hotel after 74 days!!!!! Yes 74 days to resolve!! Still am very unhappy about being promised Hilton points and never received them! Would not recommend this hotel and have now become a Marriott member!

We are Diamond members and have stayed at many many Hilton properties but this one would never stay at again! We stayed here for 45th wedding anniversary and it was the worse stay! Internet didn’t work, no shampoo in the dispenser, there was no food for breakfast!! Employee was late to work the breakfast so no coffee, fruit,eggs,yogurt no syrup for waffles. Heard an employee say couldn’t find the keys to get to the food! That night there was a signs put up blocking the breakfast area saying under construction!! It wasn’t under construction! Emailed the GM of the hotel with no response!! Don’t stay at this hotel!

Book a reservation here well in advance for the location, and they call me the night of check in to tell me they overbooked and don’t have my room. Offered no real help to fix and I had to call Hilton’s support to get anything close to a real solution. Would avoid this location at all costs unless you want to be driving around at midnight trying to find a place to stay.

No breakfast both mornings coffee machine was "broke" no toilet paper, no towels. With a sports team the big factor that played into us booking was the included hot breakfast. We were never informed their truck never came in and there would be no breakfast on Saturday until we went down to eat. We were left to scramble to get the boys fed and to their game on time but was assured there would be breakfast on Sunday. Well that didnt happen either. On top of the added expenses for breakfast when the front desk was asked for toilet paper they handed out a box of kleenex. Daytime staff seemed annoyed with any questions and their only solution was to offer the managers email. Tinamarie was helpful kind and sorted out the mess of rooms quickly and with a purpose. They definitely need more employees like her!!!