Premier Inn Barnsley (Dearne Valley)

Awful hotel, soundproofing non existent. We could hear guests above us at 5am getting ready for their day, including a drip drop from the shower ( they weren’t exceedingly noisy) told receptionist at 9am, she said we should have come to reception at 5am and she would have told them to be quiet! They’re entitled to move around their room! They weren’t banging around, just ordinary moving. If she’d have told me to be quiet I definitely would have told her where to go! I have messaged a complaint, but no response so far. The restaurant was shut, which we knew, and the workmen weren’t working at the time, but the promised pastries weren’t there

On first impressions, It appeared pretty standard Premier Inn stuff, friendly welcome albeit had to wait for a receptionist by calling a buzzer. Room was freezing, the heater was turned off at the mains, so I put it on adjusted the thermostat and went for dinner, when I got back the room was warm. However, during the night the thermostat must be set to default back to 16 Degrees as when I woke up at 5am for the bathroom, the room was freezing again. I get that energy consumption will be a KPI in a business, but come on, it's hospitality, a room should be warm. On first impressions the room was clean, however, upon closer inspection there was lots of cobwebs above the bed and in the corner by the window (room 121), and a suspicious curly hair in the bath! Dinner was decent enough and service good, however, as a previous reviewer said, breakfast is not unlimited, you have order it to be cooked, which for me wasn't a major issue as I am happy with what I ordered, and being freshly cooked was good, but if you advertise unlimited then you really should have a buffet like most other Premier Inns for you to help yourself. The other stuff was also sparse with empty containers, there was no butter only cheap and nasty margarine and the bananas looked like they had been there for days. I believe this is a fair review, and I hope that these items are acted on, as with some effort it could be very good.