Wirral (Heswall)

The staff are so friendly and helpful - nothing is too much trouble for them. the rooms are quite comfortable and overall the stay was good. There are a few areas for improvement: 1) The heating is very unreliable in terms of keeping the temperature at a constant rate. I find it too cold and then too hot in the winter and then too hot in the summer as there is no air conditioning. 2) The Wi Fi is extremely unreliable and it is not worth upgrading to Ultimate as that too can be unreliable. The problem is that the hotel is a dead zone so it is hard to get a phone signal too or access 4/5G. 3) I find the pillows very uncomfortable as they are too full so I end up taking my own pillows. My understanding was that one of the USPs of the PInn was a range of pillows would be available. 4) I like to have a room on the ground floor but I have to call the hotel to arrange this as there is no facility for requests on the website. This would be an easy thing to fix so that the hotel staff can allocate rooms appropriately.

Overall the stay was good. However, our experience at breakfast was terrible. The meals are served in the pub next door but it is run by Premier Inn staff. Due to the Liverpool Legends match at Anfield on the Saturday there was a larger than normal number of people staying at the hotel. They were understaffed as only one person working. We arrived at 10:30am as booked. We were told that there was nothing left. We were eventually shown to our table and then left to fend for ourselves having bakery and continental breakfast having already paid for cooked breakfast. We were eventually asked what we wanted but weren’t able to order as hadn’t been given menus and had been told nothing left. This wasn’t true and only had run out of eggs, mushrooms and tomatoes! We ordered and eventually got food 45 minutes after we had arrived! The food was good and had been cooked fresh on order but the service and attitude of our server was disgraceful and ruined an otherwise pleasant stay. We haven’t yet had a response from Premier Inn as we have to go through Guest Relations but the receptionist was as helpful as she could be and said she couldn’t do refund on site. If the breakfast situation is resolved we would happily stay again in future as was very reasonable for a Friday evening.

Stayed overnight while visiting the area clean accommodation, basic but adequate, friendly polite staff who went the extra mile to forward on an item I left behind. Good breakfast and efficient staff there too. Good easy to find location with plenty of parking area

Spent a couple of night here and it was ok. The rooms are very tired with cracks in the wall/paint chips, and cobwebs everywhere. The window doesn’t lock shut or even shut without the lock, so hopefully this gets fixed for the next guest. We did feel safe though, as it was key card entry after a certain time to the main block and always a receptionist who, was always polite and friendly! The plus sides is the parking is free and there is a beautiful pub the other side of the road! You can also have a cooked breakfast next door for £10 each (if I remember right). Includes conti. All in all it was a safe and secure hotel which did all the basics very well. Lovely area and great staff! Only a few niggles and it’ll be brilliant!

The hotel itself was the usual Premier Inn high standard. Our disappointment was with the restaurant. On the evening of our arrival we waited 20 minuets at the bar to get a drink. The breakfasts the following morning was the worst we have experienced. There was no flavoured yoghurts, the fruit salad was predominantly pineapple with the odd grape and slice of apple. There was one solitary over ripe banana in the fresh fruit basket. The cooked breakfast was also extremely poor. The bacon sausage and beans were of poor quality. Also the sausage and bacon were cold and undercooked.

Wi-Fi non existent, couldn’t have dinner as full, room freezing took ages to warm up.Tv remote didn’t work properly, what was most disturbing wS the lock and chain had been taken off door so anyone with a card could get in and to get to room up and down steps with your bag . Only I towel Not Premier inn standard