Candlewood Suites Windsor Locks Bradley Arpt

Very comfortable bedding which gave us a great sleep after long international flight easy check in with friendly staff the location near the airport is a big plus We will stay here again when we will even longer flights highly recommend five stars

Candlewood Suites was selected because it is located near the airport and provides shuttle service. Note…they have 2 shuttles. One is large and clearly marked; the other is a white mini van with a small sign on the side. The room was clean and our first impressions were favorable. Then…we settled in for the night. The queen size mattress was seriously bowed in the middle; the room could not be darkened (until the security lights shut off at 6:00 am); the air conditioner did not have a continuous fan option. Uncomfortable + bright + noisy = very little rest. Breakfast was not included. We had booked Candlewood Suites for the first and last nights of our stay in Connecticut. The second reservation was cancelled.

Unauthorized entrance into my room. I stayed at this hotel the third week of June 2023. I asked for no room service. Before leaving my room I took a photograph of my personal property. When I returned my property had been gone through. I complained at the front desk. They told me that room service does not go into anyone's room unless requested, which I did not request. They were unable to determine who entered my room without authorization. I spoke to the manager and all I got out of it was points added to my account. When I was more so looking for the situation to be investigated on their behalf. Someone entered my room and went through all of my personal belongings. Nothing was taken because there was nothing of value left behind. Take a picture before you leave your room and compare it when you return.

The most disgusting hotel that I have ever stayed in. Stayed there on returning from Europe with my daughter. Booked a "suite" if you can call it that. The first room smelled so bad, that I went back to the desk to get another. That didn't smell, but was disgusting. The sheets had old mascara stains, the "easy" chair in the room was worn and torn. Where the carpet met the kitchen area floor was missing lots of molding and was glued or plastered down. I did NOT sleep. The woman that checked us in had on jeans and a cheerleader t-shirt. She supposedly was in management. The sheets were also threadbare. There was a disgusting trash can left outside a room that was near the elevator because those people didn't want it in their room. After I took a shower (and you could adjust the showerhead direction because it was loose form the wall, I used the hair dryer on the wall and a piece of metal flew out and hit me! I called IHG at 3 AM to lodge a complaint with them and tell them that they should not even be in the IHG portfolio of hotels. I had deleted my pictures, but you can see them on my Google review.

Cons: Yucky. Outdated, room wasn’t clean, looked like no one had been in the room for over a week. Dead bug on bathroom floor.curtains wouldn’t close, had to paper clip shut. Shower screeched very loud with hot water & no body wash in the shower dispenser. Slept in my dirty clothes with the sheet only; as I did not feel the blanket or too sheet appeared clean and I didn’t want my clean pajamas touching the bed. AC/heat would not switch, same temperature and unable to adjust. All furnishings, walls, trim were old, bad shape, peeling, stained, chipped, etc. Pros: front desk was nice upon arrival. Advising me she would be at the desk all evening and only a “dial 0” button away, was comforting when arriving after 10pm. Shower was hot with good water pressure. Overall, I’ll never return.

We stayed at Candlewood Suites before a very early flight out. The room was clean, and the bed was fine. However, there were strange banging or circulation noises that happened on and off all night. Also, the people upstairs were very loud and later a loud group gathered outside of our door. I would request an upper floor room to try to get away from the noise.

The room was in disrepair. There was no comforter on the bed, it had been taken for another room. The heat and air didn’t work. We got a roll away bed and the mattress was torn with the foam showing. The staff were friendly and more than willing to try and help.

This Candlewood Suites is very close to the Hartford Airport- 5 minutes via van. Small market room where you can purchase snacks and drinks. Laundry is available. Full size fridge in room with ice maker. Full kitchen as well with stove. McDonalds within walking distance. My room was clean and very comfortable.

Our bathroom definitly needed a better cleaning and could have been updated. Had broken, dirty tile. Bed was comfy. Pool was nice. Snack area was nicely stocked. Wish it had been closer to the airport runways than it depicted in the map. All in all not a bad experience for the night. Room was supposed to have a DVD player but it did not.