Lainston House

十分滿意的酒店

What a wonderful experience! I came for my Birthday with my husband and from start to finish felt pampered and spoilt! Thank you for an amazing weekend, the food, the room and the team were all first class, even the other residents were just so friendly and lovely, especially Paul and his wife who we met dining in The Avenue, celebrating a very special Anniversary! On leaving, we stopped at Stockbridge where there was a classic car event and more excellent dining! Thank you, we will definitely be back!

I went as a couple with my husband for 2 nights. We had fond memories from years ago staying at the hotel. During our stay we were unable to use the lounge in the daytime as it was reserved for corporate clients, every time we went to use it there was a Reserved sign and the lounge was set up for an event. We then tried to use the bar instead (which is a small library type of room). In this room the hotel staff were selling wedding packages etc to customers, speaking very loudly, so again no peace to sit and relax or have a drink. As it was a sunny during our stay we decided to try and sit outside for some peace and to have family guests join us for lunch. However, there was a corporate barbecue taking place. So during our stay as private guests we had nowhere to sit other than our room or outside in the garden. We had asked some of our family to join us for a light lunch on the Monday, but as the lounge was occupied and the bar busy we sat outside. I do not know where we could have gone at the hotel if the weather had not been good. Apart from no use of the public rooms during the daytime, the general decor was dated and rather shabby, the ladies toilets for the restaurant did not flush properly (I mentioned this to a member of staff) and there was dust in many areas of the hotel. Even in the dining room dust was visible to the naked eye on the wood panelling - as my husband looked at me from his side of the table to where I was sitting he could see dust behind me. The one positive from the stay is that the staff were all polite and helpful. A very disappointing experience and we will not be staying again or recommending this hotel to friends or family. It might be wonderful for corporate clients or wedding parties, by as individuals the hotel did not cater for us.