Birches Motel

This is a real gem. Owner David is a terrific guy. He and his business partner acquired this motel recently and have renovated it from top to bottom. It is immaculate. Beds are wonderful! Walk to Dunkin Donuts, Mexican Restaurant (owned by a very nice family from Mexico who opened for business Feb 2023) and a deli. Pizza eat in/takeout a 2 minute drive, mini golf, ice cream spots and, a very short drive to the most popular family style restaurant in the area. If we ever go back, this is where we will stay. Pet friendly too!

We were disappointed in our stay. Upon arrival around 5:00 p.m., we found the door to the office locked, even though there was an "open" sign on the door. We eventually called the phone number posted on the door, and reached voice mail. A short time later, we did get a call back. The person told us which room was ours, and that it was unlocked, with the key in the room. We never saw any staff during our one-night stay. The room, although clean and apparently recently updated, lacked many amenties, including hair dryer, extra blankets and pillows (only 2 provided), extra towels, microwave, coffee maker, adequate lighting, and furniture to spread out luggage. We reserved 2 double beds, but the room had one queen bed. There was no carpet, although the simulated wood floors appeared to have been recently replaced. For the price, we expected more.

The woman who checked us in was so lovely. We had a great time here for the night (in room 102) and we even got two free breakfast sandwiches and coffee in the morning from nearby deli! A great place, only 10 minutes from the heart of Saratoga, and very good accomodations. We will be back, and thank you again!

First, asked me to pay for my 2 rooms when I checked in despite my paper copy of receipt paid to Visa. Then charged me 33% more for one of the rooms than the rate on my printed confirmation. Was told because the room had tub. I was also told was 'lucky' she had to cancel another confirmed guest because rooms were not available. Oh, no lightbulb in lamp, no hot water in sink...but leaking anyway and no extra toilet paper though less than half full roll. More but hoping you have enough evidence to avoid this RIP off scam dump.

Stayed two nights at this hotel and couldn't wait for it to be over. Although we expected not to spend too much time in our room, we still needed to spend some time in between activities. Management of this hotel is awful. I must say that my experience was just like "Crystal1944" and "BHNH" I will list the reasons why this is a definite never again, don't and distasteful memory: 1) Unclean with a capital F for failure - definitely unclean: towels were dirty- black stains on them as if someone wiped the floors with them before we checked in, pillows did not have pillow cases only the cover matching the overlay, spider webs in corners of walls - for real, one wastebasket in the room - none in the bathroom 2) service was lacking: upon check-in had to wait for the "mother" to arrive when the teenage daughter called her to come check us in (by the way teenage daughter was responsible for cleaning the rooms - this is a big big tell - what teenager cleans their room properly? this is everything you need to know about cleanliness 3) never got through to owners phone number - once we were checked in - never got through again - voicemail was full and no-one answered the phone 4) lights in porch area by our room (110) was off at night, we had to use our phone flashlights to find our way - this is a security issue - a real security issue anywhere no matter, lights should be on once night falls. 5) Decor - there is none. We paid $115.00 a night. Never again. 6) They advertise breakfast - there was none. You can't even call to ask for it. 7) They advertise WiFi, again the code didn't work and you can't call them to ask. . . We could have stayed at any of the better hotels/inns/b and bs in Saratoga Springs for the same amount. We were disgusted at the thought of sleeping in that room. AND BTW: they have what appears to be an old TripAdvisor logo of support for their motel - probably from prior owners because this Birches Motel does not deserve to have the TripAdvisor approval. No way. Just don't stay at this place. You can do better for same or less. Just don't.

I don’t know where they got those photos from but our room did not look anything like that it was dark and dirty. We never once in 2 days saw the lady who was supposed to be in the office never got our Free Breakfast. Never again.