Usuario invitado
24 de agosto de 2024
Hotel was updated and looked good. We were welcomed at Che k in and the staff were friendly. We Checked in Sunday staying till Tuesday for a mini vacation. Monday about 4:40 my husband received a call that his 100 year old Dad was rushed to the ER. He acts as his health care proxy and POA so said we have to leave. We grabbed our belongings and I went to check out. The first girl didn’t know what to do as it was Monday and we had reservations till Tuesday. The other woman, acting manager, took over. I explained quickly why we were leaving. She said she was sorry but we could leave, however, we could not have any discount. I said it figures and left. My husband stopped and said there must be a policy like airlines to cover such emergencies. She gave him the managers card. What annoyed me most was her lack of empathy but it was wonderful of her to allow us to leave. Anyway the manager apologized that we did not agree with their policies (?) and hoped they would have an opportunity to make it up to us. I wondered that the have late check out at 1pm for $30 and 3pm for $55, but zip for emergencies! The chances of us returning are ‘fat’
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