Hampton Inn & Suites Wilder

I have stayed at Hampton Inn & Suites in different states before but this was the first time that my family and I stayed at this particular location. We had to travel to Northern Kentucky for a commencement ceremony that I was a part of and this hotel was close to the university. Two staff members were at the front desk upon our arrival, both of whom did not appear enthusiastic about our visit. The hotel is dated but the room itself ( 2 queen beds studio suite with sofabed) was spacious. The vending machines were not in operation the entire three days of our stay. The breakfast buffet which was included in the payment was, by far, the worst breakfast that my family and I ever had in all the hotels that we've been to. The omelettes were bland and not freshly cooked, the oatmeal was salty (yes, salty) and the coffee was lukewarm. The coffee comes from a thermal carafe that sits in the hotel lobby. How long the coffee sits there is anybody's guess. The selection of food was small but it really would not have mattered if it tasted good. Having a staff with a warm, friendly demeanor toward their customers would have compensated for the shortcomings of the hotel, but unfortunately, this was not the case at all. It was highly disappointing, so you are better off staying at the Hampton Inn & Suites by the CVG airport. My niece and her husband stayed there and found their experience to be an enjoyable one.

Staff was friendly, no air conditioning in the halls, ice machines were broken, building needs to be renovated. They served the same breakfast the two nights we stayed there. I think the price should have been a lot less than what was charged.

Nothing complimentary about this location’s breakfast, worst ever at a Hampton Inn anywhere in the US. Sad that a large number of reservations could not motivate a staff to be more prepared, breakfast just plain sad, pool side dirty…chipping paint, etc.

My family visits Cincinnati 2 times a year with my disabled son for doctor appointments. I always call the hotel personally before booking to ensure the shower is either roll in or has a seat for disabled people. When I called this hotel, the person that answered had to physically go check the room, which required me to wait for awhile. Then I asked if they had a pool lift. She didn't know and had to check with her manager. I said that was an ADA standard and was the law. She came back on and said they have concrete steps goin into the pool which makes them ADA compliant. What? Really! I asked how could a person who couldn't walk use their pool? She said 'I don't know that's what I was told by my manager'. I was outraged. I have never been treated so badly at a Hilton before. I informed her that was not ADA compliant and they were breaking the law and hung up. That definitely not an example of good customer service.

The staff at this hotel are very friendly and helpful. That being said, I was upset to find the toilet had not been cleaned from the previous customer and their soap still in the shower. The toilet was not the usual Hampton inn clean. Something on the toilet seat and under the seat. The beds were nice, thankfully, but the toilet was disappointing. The suite also was needing an overhaul. Not up to Hampton inn par. Not sure I’d stay here again.

The room was clean and it had plenty of room. We stayed in ine of the suites and it accommodated all of us with room to spare. It was my husband, toddler, two boys(18 and 19). The staff was very friendly and ready to help with anything.

They didn't give us housekeeping for a 2 night stay. Room only had one chair (desk) for 2 people. Outlets on light by the beds didn't work. Extremely worn and outdated decor. Breakfast area furniture was threadbare and saggy. Not Hampton quality.

Hampton Inn never disappoints! Terrific hotel, friendly staff, great breakfast. The room was as expected - clean, nicely decorated. It was quiet, nicely furnished, and the coffee is amazing!! Overall a 10 out of 10!

Convenient location but hotel construction is poor. I could hear everything in my room from the outside traffic to housekeepers chatting in the hall. They weren't too loud, the walls are not think enough. The window shade did not keep the room dark, it was too short. Also, my remote roomkey app did not work here.