The Glenview Hotel & Leisure Club

WARNING It’s not what it says on the tin, or at least, it’s not what it says on the website! I booked a 2night stay with breakfast and dinner package. Highlighted at the top of the booking screen there was a message stating “Dinner included for all nights” but when we arrived the receptionist said that only one dinner was included as was shown in the small print on the booking confirmation. He was totally disinterested in the screen shot I had taken showing the message but offered to get his manager to speak with me. She told me that the message “Dinner included for all nights” was a mistake and that we had only one dinner included. Rather than offering anything to immediately resolve the issue, she said she would be in touch with an offer for our next visit! Our room was adequately furnished (no usb charging ports available (and none at reception either), by the way) but could have done with a little tlc (replace the torn curtains, for instance?). On the plus side, the restaurant staff were really friendly and very helpful and the food was excellent. The freshly prepared breakfasts are definitely worth waiting for!

We had a wonderful day with the team a the Glenview Hotel yesterday. The occasion was our Mother’s (grandmother’s; great-grandmother’s ) 95th birthday. The hotel provided a room with a great view of the Glen which accommodated our party of 20. The event was coordinated by Áine in the hotel and the table serving was lead by Bruno who ensured the event ran to schedule and made sure everyone was taken care of. The staff also entered into the spirit of the occasion and joined in the fun and made Mum feel celebrated on her special day. Thank you to all the team for making the day so special.

This hotel is situated in an ideal location and is a beautiful building warm ,clean and comfortable. Some problems exist with making our stay a lot less pleasurable than it could be We were allocated room 299 which from reading previous reviews the management knows has a noisy kitchen fan outside. The hotel wasn’t full so why allocate this room?? Beds very comfortable decor clean and warm Breakfast was very poor service girls serving are nice and very helpful but food was slow and other guests were complaining about wait times Leisure centre is on site which is great and the countryside is beautiful

The Room was lovely as was the meal and the service in the bar/restaurant. However when I went to settle the bill, was told that I had to re submit my credit card details as the €150 security deposit didn’t cover other expenses. Not sure what that was for. I’ve never experienced this in a hotel before. This has tarnished my overall experience of an otherwise pleasant stay. This was the first time I experienced this having stayed here previously. I doubt that I’ll stay here again.

I decided to take my wife for a night away from the kids. The Glenview Hotel is located about 4 miles from home, and with kids etc, the close distance is sometimes ideal for a night away without the hassle of long drives. On arrival, we checked in and I felt the check in process took a good while to complete. Additionally, the Hotel demand a pre authorization of €150 on your card in case of room damage!!! Personally, I feel this does not reflect well as is paints everyone as a potential trouble maker that checks into the hotel and does not set a good tone for an initial impression. Its as though the hotel have a pre conceived notion that everyone that stays with them might cause trouble. As someone who once worked in the Hospitality industry, I found this slightly of putting. The gentleman behind the reception desk was Julian and he had a 'trainee' badge on his jacket. He was very good and very well presented and well mannered and took his time when helping us. The room we were allocated was on the ground floor. Nothing special really. Its very obvious that the rooms are approaching a slightly tired look. I have travelled extensively lately and stayed in over 12 Hotels in the past 3 months all over Europe and I would have good experience of what is the 'norm' these days in 4 star properties. The room we had, although clean and tidy and no issues as such, just lacked a modern touch. Old style taps, repainted architrave and lacked warmth. They have a very large coffee machine in the room along with an instruction book on how to use it. The water tank on the rear was bone dry and as an avid coffee drinker, I would always have a quick coffee in my hotel room while getting ready to eat etc, but the way this machine was presented left me with a feeling that I could not be confident if the machine was cleaned recently or if it had been left sitting there for a long time without being used, so I did not use it. Additionally, there was no instructions on how or where to fill the water tank from. Do you use the tap in the bathroom or where? The room had absolutely no welcome booklet or pack for guests. This was odd as every Hotel I have stayed in generally has a book presented with details of the Hotel and the room information like WiFi and additional services like room service etc. They also had bottles of water in the room, but again, a lot of Hotels charge for the water in bottles, and in the absence of any clear information about the room, you don't know if you are going to pay a lot for the water bottles etc, so its quite confusing. We booked a meal in their restaurant in the Hotel on the evening we stayed. This was a big disappointment for us. The 'restaurant' lacked any atmosphere or ambience of what a restaurant should have. The decor was black, and the room looked like it was a repurposed function room that someone had a notion at one stage to run into a restaurant. It would have been nice if the restaurant had its own DNA separate to the Hot