Whitstable

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Where do I start. Firstly the room as expected was clean and tidy, which I’ve come to expect with Premier. We arrived just before dinner and decided to eat there, as meals are usually ok. I know they are making changes but the food was terrible. My wife and I had fish and chips, cold chips and powdery tasting fish. My mother had chicken goujons which were like rubber. Coffee was tasteless. Moving on to the morning after a good sleep as we were very tired after a long journey. Shower, ours was cold, we could not get hot water. This was remedied after talking to the reception. Breakfast. We were booked in for 9am. There was no cooked breakfast until nearly 9.45am and because everyone was waiting was gone in a flash so another wait until more was cooked. The only other time we ate there was the last morning which was cooked on request and had to wait 1hr for it. I must add that I think it was all down to being under staffed. The poor lad having to book people in was also taking orders being a waiter and having to clean tables. This guy should be given a medal. I asked at reception if we could change rooms due to trouble for the ladies getting in and out of the bath. This was never addressed, consequently my wife had a fall on the last morning. Lastly you now get two different WiFi signals one is free the other as usual for greedy businesses wasn’t. The free speed was limited to 0.8mb/s Terrible. So after many years of using Premier inns, this will be my last.

We had a fab stay here. Easy check in followed by a lovely day in Whitby, 20 minute walk downhill. Room was warm but I booked it knowing there was no air con. Breakfast was lovely and plentiful, staff were all happy and polite. Would definitely stay again!

the adjacent pup closed over a year ago. premier inn converted some rooms into a breakfast/dinner area with kitchen. it works well as a breakfast room but fails for evening meals. awful nights sleep. no aircon so room temperature very high despite two fans running all night. suggest booking a hotel with aircon.

Friendly lady on reception. No welcome. Clean room check in was 11am payed £15. Finally checked in at 11.50am. Aldi just around the corner. Large store , m and s. Foodhall , beware if walking from train stn. It's a longish walk some uphill steep.most flat. Room was 28c , too warm window open a bit. Need car for beach and town centre. Booked 9 nights. Reduced for more than 3 nights. Lovely lady helpful in Aldi staff. Bit outdated from outside.needs updating 4 out of 5 stars.

Good afternoon in reference to our 3 night stay at your Whitstable Premier from the 27th/30th June, we encountered a few issues the first night we were kept awake most of the night with constant banging of doors etc, we only managed to get a couple of hours sleep, the room we were allocated ( no 100 ) seemed to have been extended with the window size not adequate for that size room, also looking out of the window to the left is the smoking area where at 6am two mornings we could here people talking ( I’m a smoker ) but this area seems too close to this room. We also like to watch the Morning/Evening news the Remot Control was not working went to reception and was given some new batteries, replaced them still not working went back to reception given another Remote still not working gave up then. The following day we reported the noise overnight to reception spoke to young lady at reception, her response was there was a problem at the rear of the hotel but not our side no one else has complained, was I lying No! , she said I should have spoke to the night porter not at 2/3 am in the morning, she did not seem overly concerned gave me a card with a phone number for the night porter to and a card for Guest Relations thus this email. Finally a third Remote worked, surely these should be checked. We have stayed at various Premier Inn over time but this was not one of our Best Experiences. Await your reply Barry & Michelle Kayes.