MainStay Suites Northbrook Wheeling

To begin with, there was no one at the front desk. When the front desk staff emerged from the restroom, I greeted her, but she simply glared at me with an angry expression. I repeated my hello, but received the same response. She clearly wasn’t pleased to be at work and was not at all welcoming, particularly the woman with red hair at the front desk. Additionally, the room I stayed in was somewhat unclean; the carpet had a bright pink stain, felt grimy, and the refrigerator was excessively noisy at night, disrupting my sleep. As a result, I lost sleep during my stay. As I returned at the hotel, the same staff was just hanging out with her friends in the lobby. I said hello and she just ignored me and continue laughing loudly with her friends.

the manager Lake she is not nice, rooms are clean, fire alarm was all day without notice and needed to leave the room for 8 hours had to leave 2 days earlier but the manager was nowhere to be found to get my refund even thru it was during weekdays .

This place smelled horrible. The receptionist took a very long servicing me. There was big German Shepard in there, screaming children, the first floor was filthy and very unkempt. I never even went to the room, I immediately asked for a refund

I booked a room for this Sunday when I got there no room Says room was booked for next month Not even on a Sunday When I did my search of hotels I put down this Sunday Somehow my booking got changed the wrong day on the wrong month

It's like your own lil studio. Love how you can't great the people next door. Noice is contained within the room