Usuario invitado
26 de junio de 2023
After many years working in high end luxury lodges - I realised the thing that set us all apart was the service we provide and our ongoing pursuit of exceeding the guests expectations. Whilst the Pembrooke Lodge is not a Luxury Lodge (and nor does it pitch itself to be), the service I received way exceeeded what I expected. Firstly - the rooms are dated yes - but they are VERY clean and spacious and the bed very comfortable. I arrived early in the morning as I was heading north for the day on business so asked if I could park my car on site as I was travelling with a colleague. Not only could I leave y car there, but was handed the key and told to check in to the room if I wanted to - and is was not quite 10am!!! Upon returning from Kaitaia, I went to my car to see something over my drivers side window - and immediately thought that someone had broken in - but no, I had left the window open and after a beautiful morning in Whangarei - the heavens opened in the afternoon and the owners saw my open window and took it on themselves to cover the gap with a towel to prevent the inside of my car getting wet. I was of course incredibly grateful. That is the stuff that impresses me and reaffirms in my mind that this is exactly the place I will return to, over and over when transiting Whangarei. I will also tell this story a hundred times in the hope that other travelers through Northland experience the wonderful husband and wife team who manage the Lodge. Thank you for a memorable stay in your lodge and yes - I will absolutely return!!
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