Usuario invitado
31 de enero de 2023
I reserved a room with two queens and a pull out sofa. They took my four children and I to a room with a king bed and when I told her this was not the room I reserved she showed me about four other rooms, none of which had heat or air (or fan for air circulation) and ended up opening up the door to the other room to make a suite and said it was rented for the weekend but for now just take both rooms. I kept checkinf back and was told just to stay there, until another lady knocked on the door about halfway through our stay saying we had to pay for both rooms and it was my fault for booking the wrong room. She later called saying there was a misunderstanding and said from that night on we would be charged for the extra room. There was also no heat/air in that suite so it got miserably stuffy with no ability to open windows. On top of this, there were minor inconveniences. There was a tack sticking out of the couch that cut my six year old. The waffle maker was out of order our whole 9 day stay. The pool burns your eyes and was so crowded the last time we tried it, the kid to adult ratio was so unsafe we gave up. The weather stripping in between the rooms fell so it was face level walking through the rooms. Also, my 4 year old drank the chocolate milk from the breakfast to find it was expired.
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