Sila Norphel Pelling

Property is maintained by young n untrained staff so there is no professionalism. Food is fresh, hygiene not maintained at the property. There is open smoking in the premises therefore we got irritated during our stay due to other guest having lots of smoke at the premises. On our second day they did not refilled our toiletries and tea- coffee items .

Location is decent. View was excellent. Room was cozy. Food can be expensive and taste is subjective. There are no restaurants in the vicinity, so plan accordingly Manager Rodha was very polite and courteous. Staff was helpful and polite.

It was such a awesome view and stay at the hotel. Staff is so co-operative and so much attentive. Specially Staff Named " Rodha" she is so much helpful from check-in to check-out process. I've never seen the whole kanchenjunga view from balcony which was possible here

Location is a bit away from pelling market area but overall condition and service was comfortable. Cc pay need to be applicable.

Food amenities serviced were not upto the mark. I think its a relatively new hotel, teenage boys and girls were handling it and no security guard nothing, at night no gate lock. Teenage boys who were care-taking were simply sleeping on the sofa at night time. At early morning when i went for walk, they were still slept, food was very average and very limited options to eat, toiletries were improper and weird quality, we chose kanchenjunga luxury with balcony thinking of some luxury, but it was a normal room. No big. Very normal. No doors in almirah, i gave ok rating just because of the view i wanted to see, i got there. Thats it

Had a good stay here in pelling, the person dipesh manager (Manager) he served us in a very well mannered. Everything is good here from room, view food. I must say it was a very wonderful stay here in pelling, i highly recommend if someone visit pelling they must stay here. Thank you for everything