Lee valoraciones de usuarios sobre hoteles en West Melbourne

Fairfield Inn & Suites Melbourne West/Palm Bay
4.3/560 Comentarios
Do Not stay here if you are a travel team or traveling with a group of kids!!!  **We are not the 1st to have had this experience! Unfortunately,  we had booked before we saw the negative review by another team.   We visited this hotel this summer traveling with our baseball team. Our team has no idea why Brenda  offered this hotel for our stay, when clearly it was not a kid friendly hotel. We booked about 12 rooms months ahead of time, and clearly stated it was a family baseball travel team that would be staying here. We have experienced traveling together as a team for  years now and had never had such poor treatment before. Rules or waivers should have been given to one adult per guest room prior to our booking , not to just one parent to sign  on behalf of the entire team, and after the fact that we had checked in and had begun to experience negative actions by the hotel. In the past , if we received such a waiver, it was prior to a booking and especially before check in. Not while you are already a guest and can not cancel your stay without penalty.   Our bad experience had to do mainly with how poorly the staff resolved our issues, making us feel unwelcomed at this hotel. We had no where to congregate and enjoy the evening with friends. Past 10pm, we could not be in the lobby nor in the dining/conference area, we could not be outside in the pool area whether you were in or out of the pool. We are families traveling with our children for vacation and baseball tournaments. After a day at the park , we wanted to enjoy time together,  dinner , and conversations together, but we could not do this here.   One factor when traveling as a team , we must accommodate budgets, which is a reason why we stayed here. To keep costs down, our team  likes to gather and bring food to eat together or celebrate, and at this hotel we were either rushed out of the common area or could not stay past 10pm. That's not so easy when you have teenage boys excited about winning games, celebrating birthdays and vacationing together.   We parents really tried to make it work for our boys, but this hotel is not where you want to bring your team . We spent our nights in the parking lot gathering, while our kids played organized games outside. The police were called on us more than once either by hotel staff  or guests, but the police patrolled and never came to break our gathering outside nor did they find the boys to be doing anything wrong. They allowed us to continue congregating outside, as this hotel did not allow us inside other than in our rooms. How demeaning to all of us who are guests of this hotel, to resort to gathering in a parking lot.   Many parents like myself were upset and we tried speaking to Brenda who booked this stay for us, but she was only to be found a day or 2 before we left from our week stay, and was there at the times we were not , due to our boys' games. Brenda had an unpleasant call with our team mom, blaming us as a whole for not abiding

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