Usuario invitado
8 de septiembre de 2023
Having looked forward to our holiday away , I was really disappointed on arrival as the hotel appearance is nothing like the out dated pictures on the website. We had reserved 4 days and when shown to our room , was disappointed to say this was dirty, grubby, and no tlc taken in the up keep. The kettle lead does not reach the plug , so in the end you boil the kettle on the dirty carpet. Cobwebs behind the furniture, mold in the toilet and shower. When mentioning to Travis about the room and were any more available due to the room not being to the standard shown on website , he did offer us a upgrade , however over breakfast another couple also asked him if the room for upgrade was ready .. so on hearing this, we said that we were told the room was ours, thankfully this was sorted and we were given an upgrade to the bar room .. The bar room was spacious and and better than previous , however still had mold , loose toilet seat , old sofa that needs replacing with a well stained white chair. I would not even consider paying the advertised room cost for this . Good points - Breakfast excellent ( apart from day when chef was off , cremated bacon and glued beans , not the best ) Staff were considerate and think embarrassed at times due to lack of leadership (non) It's a shame this place is not being given the lovecand attention as the location is the best in Lulworth. Swimming pool and outside area could also need the tlc , beautiful views from garden but unfortunately the furniture needs a revamp and tidy . So much tat left around the garden ..
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