SpringHill Suites des Moines West

I love staying here when I'm in Des Moines but I usually have to wait until off peak times, like Tuesday through Thursday.

This hotel will cancel your reservation without notifying u first. Look for somewhere else to stay. There r more trustworthy properties in the area. I’ve stayed in many hotels throughout the world and have never been treated so poorly. Would give zero stars if possible.

We had a double queen bed suite with a sofa bed and the room was HUGE!! We had a AAA rate which added to the likeness of the room. The only issue was the air conditioning, it was located in the two beds area, and it took over 3 1/2 hours to cool down the area with the sofa bed. When we got to the room the air wasn't even on so it would have a long time to cool the whole suite. My son loved the sofa bed, it was different than other sofa beds in other suites we've stayed at. It doesn't fold out from the couch; it is like a day bed. Would have liked to have waffles at the breakfast but it wasn't a deal breaker. Would definitely stay here again with a good price if we are in the area again.

The rooms were clean, staff was great, breakfast was good. We only stayed here for a night but overall it was decent. Great shopping and food in the area. Rooms are great if you need 3 beds with the sofa beds. They are more comfortable than the typical. No complaints at all.

Opening in 2011, this hotel is from what I like to call Springhill’s weaker period, this hotel has since been renovated to match the current brand standard, and while they pulled it off better than most, there were still a couple of things they missed, but nothing too bad. Exterior/Parking/Curb Appeal/Location: The outside of the hotel was not really changed from the renovation, but it still looks quite nice and is well kept, even from a distance. The parking lot is in good shape and well lit, though while plenty of doors are present, the key reader on one is broken. The location is also convenient with several restaurants and convenience stores nearby, as well as easy interstate access. The wonderful Jordan Creek is only a couple of minutes away too. Interior Common Areas: The lobby was nice, as were the business and fitness centers, I did not check out the pool. The free breakfast was pretty solid, though the lack of waffles was somewhat disappointing. The hallways and elevator were kept clean throughout my stay. Staff: Everyone I interacted with was very nice, no complaints here. The Room: -Security: They weirdly didn’t upgrade to RFID, but the magnetic lock and deadbolt, as well as the latch lock all worked. The biggest issue here was the lack of a fire map in the room. -Cleanliness: Everything was about as clean as the housekeepers could’ve gotten it, but the carpet was in need of a deep cleaning. Also, the bathroom floor had some set in stains on it that looked like footprints. -Overall Layout: Upon entering the room, you’ll find a spacious living room with a comfy sofa, a large desk, a chest of drawers, a TV, and a wet bar area. It housed a mini fridge, microwave, ice bucket, coffee supplies, and cups. This part of the room was well lit and lacked issues. Moving on is a sink with good space and a well lit mirror, and the rest of the bathroom right across from it. It was spacious for how it was laid out and had a nice tub shower and toilet, though the lack of lotion was disappointing. Beyond this were two queen beds, more drawers, outlets, USB ports, a TV, and closet. Again, this was clean, but a little bit more worn than the rest of the room. The HVAC and view was fine. Summary: This is a nice hotel, though the minor maintenance, security, and cleanliness issues are concerning enough for me to take a TripAdvisor Dot away.

Excellent experience, clean quiet and comfy. The gals at the desk were helpful, gave a list of nearby restaurants. There were snacks in the lobby when we arrived. The fresh fruit at breakfast was a plus. This was our first time at Springhill Suites and we will return.