West des Moines Marriott

The West Des Moines Marriott is a great hotel. Very clean and comfortable. The staff that I talked to were all very helpful and friendly. I’m not usually a fan of banquet food, but the food we had was absolutely amazing. The filet mignon was grilled and seasoned perfectly for 150 people, the chicken was perfect and had some kind of cream sauce that was so good. There were also grilled vegetables and some great cheesy potatoes. There were several desserts, I had lemon cake with like a lemon cream icing, sooo good. I didn’t eat in the restaurant but I’m sure it is even better. They also have a very large parking lot.

Super comfortable beds, very clean, lacked carpeting which I see as a plus (assured areas are clean). Bathrooms were spacious, coffee and tea in the room were both offered. Staff was very helpful - we came in without a reservation and it was a very busy weekend but staff worked to find a room.

Front desk very friendly. Did not say thank you for my status and did not mention or offer any upgrade. (Titanium). No big deal. Room was very clean and nice. Elevators beat up and old, but got us to our floor no problem. Arrived around 1600, went to have a coffee/pop. Club was clean, but very limited pop, seems like they had not restocked. Fast forward to Monday morning. Breakfast was not good. Only thing that was full was bacon. No eggs??? Looks like it had been empty for awhile. Oatmeal was ice cold and a complete mess. Tables were dirty and no employee showed up in the room the entire time. Just thought you should know, not a great representation of M Club.

We have stayed at this Marriott numerous times over the years. We attended the Des Moines Goodguys Car Event the first of July 2023. The staff here were very efficient with our check in, restaurant & bartender quick to suggest items that were great after a long day on the road. We had two rooms and both were clean and comfortable. We are returning again this year for the same event. Julia, Director of Sales was wonderful to help us make our trip come together. I would definitely recommend if you're in the area this is the spot to stay.

My Bathroom had bugs and mold in it. The hotel looks dated and needs some modern furniture and updates. The exit/entrance doors were broken and the only way out was the front door. I only saw I very small elevators for a 4 story hotel. Not impressed for $160 a night.

I stayed here a year ago and left what I thought was some valuable and honest feedback (granted I'm biased) and received a standard response from the manager stating "Thanks for the review. I have shared your comments with the hotel team." This manager fell far short from addressing any issues mentioned in the review, or requesting any clarification or more detail in the events, thus giving a sense that customer's opinions are not valued. Hopefully that viewpoint has changed, but does not appear to be following the hotel's similar responses to other reviews... Arriving Friday evening we were on the 8th floor and there is only one working elevator. The hotel was busy and took numerous attempts to get our luggage to out room. There were also elevator signs indicating an elevator around the corner, but were incorrect. Later in the evening, there was only one front-desk attendant and he was swamped, making it difficult to seek assistance. The ice machine on the 8th floor did not work and the phone in our room would not connect to the front-desk. In the morning, also only saw one front-desk staff member and she was occupied a majority of the time. Our room itself was clean and well maintained, along with the fitness center. One suggestion would be to have a nightstand on both sides of the beds, or at least outlets on both sides. The Wi-Fi was non-reliable and was unavailable countless times. Food trays from room service remained in the hallways for a majority or the day and night. The staff were friendly and helpful when they were available. Overall, this hotel needs their elevators working to accommodate busy nights. Also staffing for the front desk and housekeeping appear to be an issue. Wi-Fi and room phone issues also need to be addressed. Finally management needs to take guest reviews seriously, which has not been reflected in past responses. All of these issues I would of been bothered if staying in a budget motel, yet alone would not expect them in a Marriott hotel.

This is the nicest Marriott ever! The guy checking us in was so so nice and made us feel so welcome! It was so welcoming! We almost stayed downtown at another brand bc my mom had points but they were terribly rude and didn’t have parking for us. As soon as weak parked we knew it would be a lovely stay and we were right! My husband is a Bon boy elite member and they treated us like queens! Thank you so much! I will stay there every time! My husband stays there all the time for work and he loves it!

Rooms are clean, staff was fine, shuttle service is provided. Freddy the driver was very accommodating and always on time. They don’t have breakfast included unless you are a member. There isn’t too much around food wise. There is a mc Donald’s and a cafe walking distance. Second time staying here. Lots of business people seem to stay here.

It’s like the staff at this hotel doesn’t want guests and they are completely put out by anyone walking through their precious revolving door. On multiple occasions hotel staff was more than rude, they were outright disrespectful. I will never stay here again.