Residence Inn des Moines West at Jordan Creek Town Center

I am currently staying at this location. I've been here on business since August 10, 2024. The location is excellent. Plenty shopping opportunities and restaurants in walking distance. There is a picturesque walking trail behind the hotel. The staff has been excellent. Managers Allie and Tammy are very accommodating and always have a smile and positive energy. The front desk staff: Jamelle; Josie; and Isabella are friendly and always ask about my day when I return from work. Jamelle works the morning shift, and he always tells me to have a nice day. I also want to shout out one particular lady on the housekeeping staff. Her name is Zaina. When I tell you she is fabulous, believe me she is. She spent so much time cleaning and scrubbing my room, as if it was her home. I left her in the room and went to put laundry in the machine and visited with coworkers. When I returned, Zaina was still cleaning. I went downstairs to breakfast and returned. She was still there wiping down the headboard on the bed and dusting the nightstands. I have not experienced this level of cleaning in the entire 2 months that I have been here. Zaina is a Rock Star! She certainly went above and beyond to ensure my room was comfortable for me. She deserves special recognition! Things beyond the control of the staff: The hotel itself is outdated. It definitely needs renovating. The carpet, drapes and furniture are dingy and worn. It's clean, but old.

The room wasn’t the cleanest, crumbs and general cleanliness wasn’t very good. We stayed in one of the larger suites and were mostly disappointed due to the cost and just not being very clean. Pool had a ton of hair in it. The breakfast was outstanding though.

Hotel has small lake with a walking path right behind the hotel with a walkway that connects to Jordon Creek Mall. Staff were nice and the hotel and all areas were clean. Our room was clean and had everything we needed. The only complaint was breakfast, service hours were between 7 and 10am but when we went down at 8:30 There was very little left, 2 biscuits, a few bagels and a few slices of slices of wheat bread a few pieces of fruit, powdered eggs, oatmeal and make your own waffles. They were out of muffins and the few sausage patties they had were awful and the sausage gravy had a little bit if a sour taste to it, they should have tossed it and opened a new can. There was a girls softball team staying there so in fairness they were probably overwhelmed but there were a lot of people just standing in the food area waiting for things to be refilled, but the whole time we were there we only saw her bring out 4 biscuits and refill the bananas. Maybe on a normal day it's better, but they definitely need to get different sausage patties and check the sausage gravy before reusing it day after day. As to whether I'd stay there again, probably but I might have a plan to go out for breakfast if they were low on everything again.

We love the layout of the Marriott Residence Inn rooms and were pleased to be able to find one near our tournament venue. This hotel is also incredibly convenient in terms of access to the Jordan Creek Mall (walkable distance). There is a huge selection of restaurants within a short drive as well if you want to venture out further. The staff we encountered were very pleasant. The free breakfast was good.

Desk staff was extremely friendly as we arrived in the evening inquiring about a room. Our room was nice and we were surprised by staying in a suite. A very comfortable space. Two minor flaws were the water pressure in the large shower was a bit low and the bed firm but the pillows were great to sleep Typical hotel breakfast served and I was happy to have oat milk for my coffee!! I would stay here again! Fabulous location too! Lots of shopping and restaurants.

We use to stay in this hotel all of the time. Always loved the accommodations. However our recent stay was far below par Noisy lobby. Noisy sports court (even at 2:30 AM). Didn’t recognize us as platinum members There are so many hotel options in this area. We will not be back

The room was clean and comfortable. The breakfast was very good. Staff was attentive and cordial. The jacuzzi was very warm and comfortable. We really enjoyed the location near restaurants that were walking distance. I would recommend to anyone.

The rooms are a bit tired, but ok. The mattresses will need to be replaced soon. They often forget to clean behind the bathroom door, but otherwise the room was clean. The breakfast staff were excellent! Very Friendly! The food items are back to the fantastic variety and quality that they had pre-covid.

Disclosure: Marriott Titanium, got my extra points at check in instead of the gift. Solid front desk staff and check in was painless Breakfast was fine. Walkable location to the mall and some food places. Hotel was clean and quiet during the weekend I was on the first floor by one of the entrances. When the weather is getting nicer and you get all the sports teams in you are gonna have preteens and kids running around. That is the nature of the beast with the hotel life. Recommend not being by one of the side doors during that time.