Amy K
11 de agosto de 2024
I reserved this hotel on ******* in March 2024 for my trip with my son to see the Manchester United v Liverpool game. We arrived at the hotel between 1&2am and left by 2:30am for a completely different chain. The first room had stained sheets, moldy linens, a broken and exposed electrical outlet, a hole in the wall, a broken towel holder, a broken luggage rack, and something unidentifiable stuck to the bottom of the tub. The second room - the guy at the desk didn’t want to see the pics we took - was just as bad, with stained sheets, burn holes in the blankets, and unidentifiable substances on the carpet and walls. The outside stairs were broken (should have taken a pic but didn’t). Needless to say, don’t stay here. SC doesn’t have a department that inspects hotels, and it shows. ******* and the property refuse to refund me because it was an “unrefundable” rate. I’m out almost $700 because I refused to stay in that filthy, unsafe place with my son.
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