Home2 Suites by Hilton West Chester Cincinnati

Hilton App malfunctioned with a "it is not you, it is us" message and booked a room at this location - that I did not authorize. I attempted to contact the manager, Travis, for nearly 2-weeks - only being able to speak to the front desk person. He refused to even get on the phone with me, it is his policy and would not refund or allow for a future usage, as relayed by the front desk. This is not how you treat re-occuring customers. I will never stay there again. Hilton ended up making it right, however I don't recommend this location due to this treatment.

The hotel was very clean, modern and rooms were spacious, clean, quiet and comfortable. The staff members were very friendly and helpful. They welcomed us and offered assistance if we needed it. They offered us water when we checked in as well as on checkout for our travel back home. The amenities made the stay very pleasant and relaxing. The rooms had a full kitchen with coffee, hot water and tea available throughout the day. There was a nice breakfast available each day. The hotel is also conveniently located to restaurants and shopping areas.

This hotel is very nice. The rooms are very clean and new. All staff members were very nice and accommodating. This stay was great up until the point I was robbed. Very unsafe area where 40 cars were broken into in one night including mine. I wont return to this hotel.

We stopped here on a road trip from Canada to Florida and we needed a room at a reasonable price. This hotel far beyond exceeded our expectations. Most reasonable price in the area. The staff was extremely friendly and helpful. The room was very clean, spacious and well put together. There is a large fridge, dishwasher, sink and dishes if you are having an extended stay. We were informed the hotel had been open just a couple weeks. You could tell the staff was working hard to keep it like new. There was a spacious breakfast dining area in the lobby. Good breakfast selection and staff keeping everything well stocked and clean. We would definitely come again if we are in the Cincinnati area. Highly recommend!