Regiohotel Pfälzer Hof Wernigerode

Отель очень понравился, был очень вкусный завтрак и вежливый персонал

We booked 3 nights in a hotel apartment. The first night we spent in a small room and it was not the same apartment we booked, the reception closes at 1pm so we couldn't do anything. The next day we spoke to the only receptionist there who couldn't speak English and was using a translation app, she admitted the mistake and promised to try to exchange the room for an apartment or deduct the city tax which is a very small amount! Fortunately they were able to change rooms but due to lack of time and because the cleanliness is not the best in this place we received the place unclean they did not even change all the bed covers and I had to clean the toilet myself. And because we moved from one place to another and waited for the place to be ready we wasted a whole day. After all this when we left the place they gave us a very very small discount almost negligible from the city taxes. This was our worst experience with hotels.

Das Zimmer war sehr sauber und das Frühstücksbuffet bot eine reichhaltige Auswahl. Die Mitarbeiterinnen waren sehr freundlich und gingen auf unsere Wünsche sofort ein. Nett war auch, täglich eine Überraschung zu erhalten, sofern man auf die Zimmerreinigung verzichtet. Das Zimmer war neu renoviert, nur das Bad war etwas eng. Positiv ist die Allergikerfreundlichkeit, da keine Haustiere erlaubt sind!!! Bis in die Altstadt ist man in ca. 20 Minuten gelaufen. Kostenlose Parkplätze befinden sich direkt beim Hotel. Uns hat es sehr gefallen.