Usuario invitado
31 de enero de 2023
As someone who LOVED the Beach Rose Inn and has stayed here half a dozen times, I didn’t think twice about where to stay for my recent visit with family. I was horrified and embarrassed to learn the Beach Rose Inn I loved and considered a home away from home had been sold to new owners and was stripped of all its charm and coziness. It is run down, barren, and a low rate motel now. I booked directly through their website and had no indication things were different until we got on site. Rooms no longer resemble photos online or description. We booked 2 rooms for 3 adults and 1 infant as the double bed rooms were unavailable. We specifically booked 106 (as seen in 3rd image from website) as it had a seating area for my elderly grandmother in addition to the bed, as she hangs back while we go to the shops. The room looked nothing like the photos - there was a random splotch of like green paint on the wall like someone was testing out a new color, a/c was dripping on bed below - also looked moldy and unclean, decor was dated and didn’t match, carpet was stained, and most importantly the room that was described as “a comfortable suite with a queen size bed and seating area” in fact was a queen and a king bed with no seating area. Had the description been accurate, photos updated, and listing correctly advertised we only would have booked one room. We promptly addressed this with the front desk who had no valid reason as to why the expectation they set from their website was far different than the reality. We informed them we would not need the second room and they took back the room key - we never went to the second room, never opened the door - though I have no doubt that also did not match the photos/description on the website. When I stayed in the past rooms were identical to the photos. Though we never had access to the second room, we were billed for it. When the front desk took the key back they said they would speak with the manager about it all, this was Friday night at checkin. We encountered the same front desk person several times, specifically when the TV (the only amenity offered) was down for several hours. Never was it mentioned until we checked out and specifically brought it up and asked for amended receipt. The front desk offered a refund of 1 of the 2 nights due to “their mistake” - though this refund has yet to be issued by The Beach Rose Inn. I informed them I would be contacting my bank to dispute all charges due to the false advertising and the fact that we never had access to the second room during our stay. I work in customer service and am always polite and calm despite any issue with the assumption the business will want to “make it right for the customer” but that it’s clearly not the philosophy of The Beach Rose Inn. It was also explained that the only reason they would refund the second night was because they were able to sell the room to someone else - however when I walked in and past the front desk, it was stated “oh I
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