Newlands Court Motel

Went for a concert, everything looked okay in the photos and some reviews when I get to the hotel, there is bugs everywhere in the room, there’s blood and stains on the duvet cover, toilet seat cover doesn’t even sit on the seat properly, there was rubbish under the bed and this is properly one of the worst hotels I’ve stayed in and wouldn’t recommend it to anyone

Terrible! In an old unit, spacious but dirty, unkempt, a broken bed, insufficient cooking equipment to use full kitchen, unsafe for family (see electrical related photos), mould, and a 'void' into locked adjoining unit. Issues raised with management the following morning due to family commitments and isssues being discovered throughout the evening and in the morning. We requested to move units and were fortunate this could occur. This newer renovated 2 bed unit was excellent and could not fault it! This is the unit I had expected when we booked online initially. So if booking, ensure you ask to be in rooms as per website. Management refused to discount or refund our first night despite numerous emails as follow up. We felt minimised and blamed for raising issues and told we did not do so early enough - despite having done so as early as possible given we had 2 young children with us and that issues were discovered throughout evening and morning, not seen straight away as we were tending to dinner/kids bedtime/family. Very poor customer service other than accommodating a room change. After over at least 5 email exchanges we were offered a $50 refund which we declined as felt this was more about them wanting to settle rather than acknowledge and accept responsibility for issues. This really put a dampener on the end of our family holiday, is still not resolved, and we are lodging a complaint with the Commerce Commission currently.

Lovely clean room, comfortable bed and AMAZING bathroom, with a huge spa bath and a shower from the heavens! Breakfast was delicious and plentiful. The location is a bit tricky to get in and out of in traffic but the staff were lovely. Thank you guys

Tiny room with no windows from bedroom, no other furniture to sit on. Broken side tables with drawers missing. Broken table in kitchenette and broken tapwear. Gloomy and seemed like no effort to make it nice at all. Depressing yet expensive. Good was comfy bed and laundry hire sheets so at least clean.

DOUBLE BOOKED US! Tried to give us an “upgrade” to a disgusting room. “Apartment” beds weren’t even made. When asked if they could help us find somewhere else to stay… they wouldn’t recommend anywhere. Would not recommend staying here… Gross 🤮

Great location, tidy modern rooms with ample amenities. The service from the reception staff was amazing, they went far and beyond my expectations. The air con was modern and quiet, the only flaw I could find was the lack of room telephones. All in all a great stay— Would recommend to all.