The Beach House by Reveal

Fantastic place with fantastic people, everyone was happy nice and friendly, perfect food and drinks. Indika's kindness is also noteworthy! The view and nature are loved, while you feel at home! If you are lucky, you can join to turtle releas!!! 🐢

We booked this hotel through a well known booking agent way in advance ( 10 months) at a heavily marketed discount price for February 2024 for a bit of luxury at the end of our Sri Lankan tour. We were contacted just before Christmas through what’s app not the booking agent’s portal communication. Advising that due to refurbishment our room was no longer available and that the hotel were ‘delighted to offer us an upgrade free of charge’. From reviewing the hotel they offered I would not personally see this as an upgrade and was currently advertised as a price cheaper than our ‘ heavily discounted’ price!!! Not to mention our room was still available the 2 days prior to our stay. I asked for the hotel to discuss this through the booking agent portal as felt like the contact was hidden and interesting as the room was free the two days before I arrived. When I received no further communication for over 2 weeks, I asked the agent to contact the hotel. Who were advised ‘ that a family was staying in the room behind me so for my comfort they had decided to move me’ and would come back with an upgrade option. This time a different hotel was offered which I can honestly say looked like an upgrade option in the photos from a price and a facility perspective. However my trust and confidence about the whole thing not being a scam was lost so I declined this. What I actually have always suspected is someone else has come along and wants to hire the whole property right from the start! I am not an unreasonable person and would actually have considered moving if this was the case. With a genuine upgrade offer and true explanation. Really sorry Reveal and especially the beach house, your customer service communication , contact and strategy choices leave a lot to be desired but most of all your lack integrity and honesty is what would make me never book with the hotel or group again!!

Nicely designed and great location, our two nights ended up being quite comfortable and wonderful given that we had the beach to ourselves--had the price reflected the actual condition and quality. Clean, friendly but not well trained or empowered staff, great breakfast but Sri Lankan option was not available without special request. Bed was very comfortable, room was nice, hard finding outlets, very slow internet, the whole place needed attention and repair. For instance, the view out to the water was hampered by a sand barrier, understandable given the seas, but it was littered with the remnants of plastic bags. Certainly not luxury standard. Massage at the spa in the sister hotel next door was expertly performed but massage room was unpleasant, no towels, no ambience. Plus, drinks and add-ons were priced at luxury hotel standards, not what this was. Too bad, it was a special location, just needs someone to care about the quality.

We had an exceptional stay at Beach House and Lantern by Reveal. The hospitality was top-notch, with excellent customer service and delicious five-star meals. The rooms were clean, safe, and comfortable, with great ambiance and cozy beddings. The lovely and kind staff added to the experience. We enjoyed the chill beach vibes and the soothing sounds of the breeze and nature. Highly recommend both places! Special thanks to Chef Dilruk and Chef Gamini for crafting delicious and high-quality dishes with a unique fusion touch. Also, a big thank you to the kind staff—Akthar, Yohan, Sajith, and everyone else—for checking in on us and ensuring everything was perfect.

We had the last 3 nights of our Sri Lanka adventure here including our 25th wedding anniversary - what a location and how well looked after we were. With just 6 rooms this place is fantastic. the room was beautiful and overlooked the pool and beach, the staff were friendly and so attentive. Each night there was a baby turtle release on the beach which everyone in residence was encouraged to join and take part in. Our dinner on the beach for our anniversary was superb - a stay and a night we will never forget.

Exceptional Service. Wonderful property. I really love to the staff , food, Rooms all are fantastic. Definitely we will back soon to this Wonderful hotel. We got a nice experience with baby turtles release its vary rare experience for us. Highly recommended 💯