alybrow
13 de septiembre de 2024
Please be aware that Wolf Creek Village and WorldMark Wolf Creek are two separate property managers but on the same property. This review is for the Wolf Creek Village: This was, by far, the WORST RCI unit I have ever encountered in my 40 years of using the timeshare. I was absolutely appalled. We arrived 1.5 hours after check-in time and our unit wasn't ready. We waited 45 minutes while staff swapped the refrigerator from our unit with the one from next door and the cleaning woman "cleaned" with a half-smoked unlit cigarette butt hanging from her lips, only to find out once we got in that the stairs in the back were falling off the building and the door would not close without the deadbolt. The furniture was insanely out of date, the odor was musty, and the entire vibe was 1980s horror film. Needless to say, we did not stay at this unit because we did not feel safe and secure, and I filed a complaint with RCI (spoke with manager Nyla, who was exceptionally understanding, kind, and helpful-kudos to her). We have stayed at Wolf Creek at least 4 other times and were unaware there were 3 different property managers on the same property. We will be more cautious when booking next time, for any resort. This was an absolute fail, and I hope RCI considers removing Wolf Creek Village from its inventory. Do not stay at Wolf Creek Village.
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