Lucille's Hotel

I actually called to cancel my room and spoke with a young lady at the desk. She confirmed that my room was canceled and I was good to go. Two days later my card was charged, not once but TWICE! I called and the manager and owner asked if I had a cancelation number. I did not because I called and assumed that their stuff took care of me the day I called. They stated that unfortunately I was a no call/no show and could not refund my card. I have NEVER had such terrible service with a IGH/ Holiday Inn. I will NEVER EVER stay at that site again. The lady on the phone "Tonya" was incredibly rude. Fortunately, I called my CC company. I told them the whole story and they credited my card immediately and they are stopping the charge on my card! (Thank you Southwest Visa). THEY have excellent customer service! They said that I should have been penalized because Holiday Inn's staff did not do their job properly by canceling my room! I love love love Holiday Inn, but will never stay at the site in Weatherford, OK!

I stay at a few hotels for work from time to time and this is one of the nicest and cleanest I have been to in quite a while. I have no complaints at all about anything. The staff is very nice. The room was cleaned immaculately as well as the bathroom. The room and hotel as a whole is update very nicely.