Super 8 by Wyndham Wausau

completely renovated. Great overall experience. we’ll definitely stay here again if I’m ever in the area

Upon checking in the desk staff was slow and the people ahead of me were even joking about it. I needed to be quick but the process was ridiculous and nothing I had experienced elsewhere. I got charged a hold fee on my credit card which I was not charged at any of the other 3 hotels I have stayed at in the Wausau area. I requested a refund this morning for my second hotel night as it was the worst I have ever experienced and not as described, but was told they couldn't do that. I broke my foot and could not get up the stairs to my house so I needed somewhere to stay as the places I had stayed at were booked for this weekend. The room was like a jail cell: my daughter cried when dropping me off because she didn't want to leave me there but she had to go to her dad's. I was allergic to the room so apparently dogs had been in there and it hadn't been cleaned properly. I couldn't breathe and didn't have medication with me because I wasn't aware I'd be around pets directly. The hallways and room smelled. The window was covered in a film and cobwebs so I couldn't get natural light. There were dogs barking all night and the walls were so thin that it was like there were 20 people in my room until 4:55 am! I fell asleep at 5:00 am and was woken by dogs barking in the hall and people yelling at them at 6 am. I need sleep to heal, need to be able to breathe and had to call someone this morning to pick me up to get out of there. I will fight for a refund on my second night for sure and would appreciate the first night as well that was horrifyingly not a good stay. I would not recommend this hotel to anyone. Surprised they stay in business. The desk help is of no help. I paid half of that for wonderful rooms elsewhere in Wausau. Go anywhere else!! .

Updated and clean. Friendly staff. Located clise to downtown. Fully stocked woth essentials. Price was reasonable. Breakfast was good, pool is small but nice. Exercise room was well equipped. Didn't get Fox News on the TV is my only complaint

Reservation was not accurate even after confirming we needed first floor rooms due to medical reason. They were notified by email to confirm our request so other arrangements could be made if they could not. Even received an email stating that they would.

WOW! This place has had an upgrade. Been a while since I was here and the newly remodeled rooms are fabulous. They removed the carpeting (hard to keep clean when you have so much mud and snow in the area) and put down a wood-grain appearing flooring that is not slippery and easy to clean. Brand new towels, nice amenities and a good hot breakfast for half the price my normal IHG place wanted. Didn’t get in the pool this time, but will bring a suit the next one.

Front desk employee on the evening of February 17 was rude to the kids and also a creeper. He likes to take picture of children while they’re in the pool. After 10 it’s adult swim which is great if there are actually adults there wanting to swim. No adults swam but he still very rudely kicked the kids out.

I stayed at this motel when going Snowboarding at Granite Peak in February 2024. This Super 8 is very well kept, the rooms, shower, bathroom are very clean. The location is near Granite Peak ski resort. There is a 24-hour pool and hot tub. I would stay here again.

Was a nice place to stay overnight, everything about this place worked out great for us! Easy to check-in and out the next morning. Based solely upon my own experience, we would certainly stay here again if needed

I personally booked 9 rooms for our race team to stay over the weekend. (Jan 25-29,2024) The booking process was made complicated from the beginning, and I should have taken that as a sign. We had some members of our team check in Thursday and some check in on Friday. Thursday some of our team were told they couldn't find them in the system, so a new booking was created as a walk in, still under my name though. Friday I checked in. The women at the front desk was helpful, although seemed a little frazzled and unsure. She accidently charged my credit card for 2 rooms. No, problem, just need it refunded, mistakes happen! She needed to call her manager (Nick Patel) to do so. He argued and argued that he couldn't refund the card, that I would have to "take it up with corporate" "he got he money, so don't worry about it", and "we shouldn't have booked so many rooms, because its too complicated". He was condescending, arrogant and patronizing, to the point he had his staff in TEARS. After 1.5 hours of arguing over the phone, he came to the hotel. I explained yet again the issue and he said "fine I'll refund it" At this point, he said only 8 out of my 10? rooms had checked in, so I told him we only need 9 rooms, just as my original reservation had stated. (we believe now that this is because they added people as walk ins under my name when they couldn't find the original bookings) Fast forward to the next morning, I returned to the hotel to retrieve some belongings and found I had been locked out. The front desk staff explained Nick said one of our guests didn't show up, so he was charging me a no show fee and I was to sign this authorizations form and only then Id get my key activated again. (although he had already charged my card) Nick, was called (because again he wasn't on site) and he told me, "its your own fault you booked too many rooms, I'm not refunding anything, take it up with corporate" I told him it was illegal to do what he had done and would be calling the police if he didn't allow me access to the room. He said "call the police" and hung up. The front desk gave me access to my room, but I was still unable to get a refund. This AM, I called corporate, and they informed me that they have no connection to the individually owned hotels or their books so they can't help me. I need to find a resolution with the Manager/owner (who is Nick Patel) I am absolutely astonished this hotel is still in business. The way he treats his staff and guests is disgusting. I have been charged hundreds of dollars fraudulently and he is allowed to continue his business with no consequences. I suggest everyone stay clear of this hotel. Our team alone brought him over $5000 in revenue this weekend, and this is how he treats his guests. On top of the horrible customer service, we had no hot water in the mornings to shower. The breakfast was emptied by 0830 and never restocked, and in our whole stay, house keeping never once came into our room to make beds,