Hazelbrook Guesthouse

Ticked all the boxes for Me. I had a very enjoyable stay in a beautiful room, and equally Tranquil Garden, complete with a tiny little bridge, so cute. Checked in early. Greeted by all Smiles on arrival. Clean, warm, comfortable and peaceful. Lovely Breakfast. Beautiful Dining room, conservatory and incredibly lighting arrangement. Outdoor seating also available. Slept well. Close to all amenities. Thank you all, for a very enjoyable stay, would highly recommend. Arrived a guest, left a friend.

Medium sized room was cold - had the one radiator at full blast. Greeted by a nice lady but with poor English language skills. She had to resort to using hands to demo how she wanted me to repark my car & had to resort to Google Translate to understand a question I asked about dinner apparently being included. Not great.

Turned up at the B&B at 7pm to be told that booking had been cancelled 5 days earlier. This was correct and we had not been notified by the booking agent. However the reason given made not sense; sewage works down the road meant 2 rooms were not usuable for 2 of the nights we were there. We could stay 1 night but would have to leave the following morning, needless to say we left immediately. We did check the area and there were no sewage working in any of the adjacent roads and how only 2 rooms were affected I do not understand and the owner would not explain. His attitude was that it was not his issue and didn't care about his guest

Its a hostel not a B&B. I have had better breakfast in a hostel. The owner told me a child broke the remote for TV previous night but I see from Reviews a customer said their remote was broken too.the owner looked for the money when we checked in and the place was FREEZING

Apparently I booked a Superior room which turned out to be an attic space with really low ceiling. I was too tall for the room. Attic window with dark mold. Noisy. Booked with breakfast and was told there was no breakfast. Nothing about a shared shower room and was forced to share. No hot water when I used the shower. Every noise in the bnb could be heard. En-suite toilet wall right behind bed with dripping noise that lasts a half hour after every flush. Arrived late so I had no alternative. While I was traveling to the bnb I was contacted by mail from Agoda to tell me the bnb was closed due to covid. I arrived not knowing if I had a place to sleep and the owner knew nothing about the mail. He tried to tell me it wasn’t paid for even though I showed the online receipt. No idea why that happened. Nightmare! never again!

The manager is a con man, I paid in full online and he tried to tell me I owed him a further 45 euro in cash only , and by the way no breakfast was available, even though I had paid in advance for it, the room also was not what I had booked disgraceful service, this place used to be well run and homely, as a regular business traveller I am extremely disappointed and will be taking up this matter with the booking agent forthwith.