Sonder Callisto

Zero customer service. Cleanliness lacking all the way around. Not only dirty drawers, but used tissues in the bathroom ones. Found garbage on the floor in dining area and beside the bed. Paint needs to be touched up too! The wear and tear is very much in need of attention. We were two people staying 4 days and hangers were only a few and luggage holder was broken, had to live out of my suit case on the floor. Additional hangers were delivered days later. The toaster was so full of crumbs that I used it and it triggered the smoke alarm in the unit. I contacted the chat customer service because the TV was not working and they told me there is no TV and basically to read the fine print and was sent instructions to cast from my device to watch what I had available on my phone I expressed that I was very uncomfortable with the room and having to have my luggage on the floor with all my clothes, (I am 69 years old with limited mobility of one leg and I wanted to check out) and the answer was they were sticking, and I quote, to the no refund policy. They took my money and that was it. I am a world traveler and this experience was a first!

This feedback was provided to Sonder after our stay without response: We encountered code access issues in both our rentals upon arrival in 2 of our 3 rental apartments. 1. There is a dirty sliding glass door window splotch at eye level in room 406. Apparently housekeeping is not responsible for cleaning exterior windows, at least sliding glass door windows onto the balcony. This is striking because the bird poop (or bird carcass) splotch on the window’s outside is at a direct eye level view of the Capitol building. What a view when you first see it. 2. On the same sliding glass door, the interior blind roll is bound up and will not unwind to raise or lower. This is most inconvenient in the morning when you are forced awake by sunrise and in the afternoon when you want to take a nap. Fortunately, there are no direct line of sight neighbors to watch you dressing in the evening while the lights are on. 3. The exhaust fan in the master bathroom works when it wants to, it is intermittent. The first few days it did not operate at all. 4. The shower control on the tub spout in the guest bathroom does not work properly. Guests using this bath discovered there was no water pressure coming from the shower head. When we were able to sort of make it work with a slight flow, the master bathroom shower took nearly all the water leaving this shower head mostly useless. 5. The closets are too short in depth to open a standard height roller suitcase. We had to use the luggage rack to hold the suitcase (since there could be no walking room around the bed) and only open to ½ the closet, the doors were forced in place because the suitcases blocked free movement of the doors on the slider. Because the doors are forced open in place (no dresser operating out of the suitcase), half the closet remained useless. 6. There is no dresser in 406 master bedroom because there is only room for a bed. In our other rental room T6, there is a dresser in the bedroom because there is more room in that bedroom. 7. The two round side tables are located in the living room in T6, but in 406, they are placed outside on the patio, and both are very dirty. This location is convenient to the Marine Barracks area of town, a quiet neiborhood and walking distance to the Nat's stadium. Approximately 6/10 of a mile to the Metro. Recommend not renting an auto as parking is very very hard to find. We won't return to the property.

Everything was awesome! I was happily surprised because I didn't know we had a washer and dryer AND pots and pans AND shower amenities. Obviously I didn't read thoroughly enough the description. The person below was banging on the ceiling at 5pm, but we have a two year old and... it was only 5pm so there wasn't much we could do about it. Great location. We enjoyed taking the eastern market metro stop. There were tons of amazing restaurants nearby as well as a grocery store down the street. We recommend Bombay if you like Indian food! We felt very safe also :).