Embassy Suites by Hilton Washington DC Chevy Chase Pavilion

Spacious and comfortable, great location!

#好評#對衛生程度，位置，服務，設施滿意；我在携程预定时已经交完钱了，结果在酒店check in的时候前台说没找到凭证，又刷了一遍卡，我拿给出预定凭证后他又检查了一遍，确认我提前付过钱了，说之后会把刚刚刷的金额退还给我，结果一礼拜过去了也没有退

The hotel was once in a thriving location. But now, the pavilion is desolate of stores. There is a Marshall’s remaining on the outside of the pavilion. The Cheesecake Factory remains inside and can be accessed from the hotel lobby. The rooms are plain and typical. The cleanliness level was not good. There were hair pins (2) on the floor in the bathroom as well as hair. The sheets had marks on them on one corner. I The furniture was good. Couch bed was more comfortable than most. We requested extra pillows and sheets for the couch bed and they came promptly. The staff person was very nice. The complimentary breakfast was NOT good. We have stayed at other Embassy Suites (including the one in Georgetown). Here the breakfast was lacking many items. All the food is behind a counter and is not self serve. (Which at this location is a benefit) They did not have an omelette station. There were only oranges for fresh fruit. They did not have yogurt available, so I asked, and they brought 1 container from the kitchen. There were no milk alternatives or pork alternatives - unless you ask. At other locations those items are part of the breakfast bar. Possibly they don’t keep the food out because there are vagrants in the pavilion that make their way to the Embassy breakfast bar area. The building is mostly empty and open to the public. While we were having breakfast, 2 guests were arguing and yelling at each other because one woman stepped in front of another woman while waiting to be served food. After they calmed down, the 2 women started going at it again at the elevator about to fight each other. A couple other guests stood by filming it on their phones. Wow!! I grabbed my young children and we walked away so they didn’t have to hear or witness the foul behavior. This isn’t the hotels fault, but there were not enough staff in the vicinity of the breakfast bar to handle this as it was only 2 people serving food, and 2 cleaning off tables. Lastly, the pool unexpectedly closed during our stay. My children were extremely disappointed and cried. When I asked if they would provide a discount because that’s one of the main reasons we booked this hotel (pool for the kids). We would have stayed someplace else. They said No. I don’t think we will return to this location. We will stick to Embassy Suites in Georgetown.

Weird set up. Building is a triangle with two sides being the hotel. The "mall" side is mostly closed off and closed. Hotel is in safe neighborhood with Metro and bus adjacent Surprised to get daily housekeeping. Evening social was limited to chips and popcorn usually. And often ran out if dime drinks Breakfast plentiful and never crowded. Surprised that omelette bar is closed for the weekend. Clerk gives you drink tickets and breakfast slip at check-in A bit away from usual tourist spots but Metro will get you where you want to go A few escalators broke down but probably the mall owner issue, not the hotel. Signage is high on the hotel but nothing on the street at eye level. Look for the revolving door. Staff was friendly Would definitely stay again

Our group of 5 included 3 folks 85yrs old or older. We had a nice stay though the pull out sofa bed was not comfortable for sleeping. We enjoyed our Managers special happy hour and breakfast every morning. Please let "Richard"in the Cafe know we really appreciated his help every morning, carrying our plates, tending our table and bringing beverages. He was very helpful and attentive. I will suggest adding benches outside for people waiting for cars on Military Road NW, the older folks needed a place to sit while we waited. Thanks for a pleasant stay

You can hear everything. The walls are paper thin. Around 5:30am I heard a consistent knocking then drilling that happened about every 15 minutes. I was on floor 5- so realistically I shouldn’t hear anything like that because there should be a buffer from the rooms above and below me. Not a great nights sleep- the bed needed a topper or new mattress as it dipped in the middle and toward the foot of the bed. I am not particularly tall, but half way through the night, I slid down the bed to where my feet were hanging off.

Comfortable and friendly with a great breakfast. Elevator connects to a Metro stop. Richard will make you feel at home. Across the street from a Whole Foods. A fifteen minute Metro ride from downtown DC. Upscale food court called The Heights within one block. We will definitely be staying here again.