Premier Inn Warrington (A49/M62,J9)

Not a good hotel

We booked a family room for two adults and one child. We arrived late, around 1:30am. It took approximately five minutes for the receptionist to locate our booking. We were then asked to wait while the receptionist went into an office to make a phone call. After another 10 minutes, he returned and told us he needed to check if the room was ready. When he came back to reception, he left again to make another phone call, which took around five minutes. After the second call, we were finally informed that there was a problem with our room. Someone else with my surname had checked in and taken the room reserved for us. My surname is very rare in the UK, so I strongly doubt this is true. Regardless, we were offered another room with two single beds, expecting two of us to share one. My son is 14 and quite tall, so this arrangement was not suitable for a comfortable night's sleep. I asked if we could be given another room, and the receptionist agreed. He took me to the room and opened the door but did not give me a key, meaning I couldn’t leave the room if needed. We ended up spending the night separately. Throughout this experience, we had to wait at reception for 20 minutes without any explanation. The whole situation was horrible. We were extremely tired after a long drive, and this added unnecessary stress

Best Premier inn choice in Warrington. Staff are friendly and always accommodate me with the correct room for noise as I work nights. Good, safe location and breakfast is always on point. Would recommend if you need to book somewhere in WA1..