Warrington North East

Always a pleasure to stay at this particular Premier Inn. The staff are extremely helpful and friendly. The rooms are always clean and tidy. It's in an excellent location and we visit several times a year and have never had a bad stay here. Would highly recommend this hotel.

I stay regularly with work and always have a positive experience. Rooms are comfortable and clean. Staff are friendly and helpful and the manager is always accommodating with specific rooms to fit me working nights. would recommend. *****

Always good, Premier Inn keep up their standards. with quality rooms and service Pity the evening meal at the Swan next door was so poor, steak pie was old, dry and overcooked the gravy came out of the small jug in one large gloop. Breakfast was excellent - 2 different chefs?

Stayed here at the weekend, arriving late Friday night, leaving first thing Sunday. The hotel itself is very tired and dated. Given the lack of investment, I would guess that Premier Inn are looking to close this hotel in the near future. Shortage of sockets in the room and none near the bed (I use a cpap machine). Bathroom also looks tired and the fittings are very worn. Free wifi is very slow and mobile reception in the area is poor. As for our own personal experience. Room hadn't been cleaned, with some of the previous occupants belongings left on the shelf behind the towels - didn’t notice this until the Saturday morning. Made for a very uncomfortable stay, not knowing whether the towels and bedding we used were clean or not. Booked a breakfast for myself and the kids for the Saturday morning. Breakfast was in the accompanying pub and wasn't worth it (unlike when we stayed in the Leeds Premier Inn in December, who have their own restaurant). When we returned after breakfast, the front door of the hotel was locked and took ages to get someone's attention and was told "a guest must have locked it". Then discovered that I had been charged for two breakfasts (kids meals are free). When I spoke to the duty manager she said that their system showed only one booked and paid for. When I showed her the email receipt, she just shrugged her shoulders and told me there was nothing she could do. On leaving the hotel on the Sunday morning, discovered that the staff smoking area is right outside the front door, so you can't avoid walking through a haze of smoke. Premier Inn's are basic, I've stayed in loads over the years, but this one is dire.

This is evidently one of the older premier inns as there is no lift and you get an actual key. Hotel also doesn't have a lift so be aware. It is a premier inn, they are basically all the same and you get what you pay for. If you are saying here, park down the slope by the reception.

Our room was basic we were put right next to the entrance door so lots of noise, the room had obviously had plumbing issues as well as cleaning issues , there was mould on the bathroom tiles and the toilet had obviously been out and refitted poorly, the basin and bath had chips in the enamel.