Grand Hyatt Shenzhou Peninsula

I recently had the pleasure of staying at Grand Hyatt Shenzhou Peninsula and was truly impressed by the level of service and professionalism demonstrated by the entire team. My experience, especially during the latter part of my stay, exceeded all expectations and deserves recognition. From the moment I raised concerns, the Front Desk Director, Sue, and General Manager, Terence Ng, personally intervened to ensure that all issues were addressed promptly and with the utmost respect. Their dedication to resolving guest feedback and commitment to excellence is truly commendable. I was also touched by the extra efforts they made, such as personally delivering breakfast to my room—a gesture that went far beyond my expectations and made me feel genuinely valued as a guest. Additionally, I want to highlight the exceptional service provided by Yvette, the Manager of the Lakeside Restaurant. Her attentiveness and warm demeanor during my dining experiences added a personal touch that made my stay even more memorable. The professionalism, care, and thoughtfulness shown by these individuals reflect the highest standards of the Grand Hyatt brand. My stay, which began with some challenges, turned into a remarkable and unforgettable experience thanks to the dedication of these outstanding team members. I wholeheartedly recommend Grand Hyatt Shenzhou Peninsula to anyone seeking a luxurious and guest-focused experience. The team’s commitment to excellence is truly inspiring, and I look forward to returning in the future.

The landscape was stunningly gorgeous, well-maintained groomed gardens and grass, close to a beautiful beach. The first room had some hairs on the sofa and floor, as well as stains in the bathroom. The second room was cleaned properly, but the shower handle broke while taking a shower so we were left held holding a hose of water. A repairman came in to change the shower head soon after but the whole experience was inconvenient. The breakfast buffet had an average selection of items, although the omelet size was too big and not delicious.Also the freshly squeezed orange juice was not available till the end of the buffet. Before arriving to the hotel to check in we called the hotel to confirm the booking. The staff was not polite and rather rude. However after checking in the staff were kind and serviceable.I had made a special request for a birthday cake and it was provided without hesitation.

離開喧囂的城市，尋覓一處逸靜的島灣。來到萬寧，在某小書和app中發現神州半島君悦酒店是寵物友好，終於可以帶着爸媽與心愛的寶貝快樂爽心的度假咯ᴗ͈ˬᴗ͈ෆ 這裡有寧靜且優美的海濱風光，有完善的酒店設施，有豪華的客房，有美味的中餐廳、西餐廳、東南亞餐廳，有我的精神咖啡，有我們的情調小酒，微醺在歡樂中，更顯海島度假的怡情。 最最重要的，是這裏的服務人員，從酒店經理到餐廳服務人員、酒店便利車的每位司機弟弟，都為我們帶來温馨細緻的服務與話語。 但是萬萬沒有想到的，是酒店賓客體驗經理的驚艷～～～為我們服務的經理叫TIM ZHANG，他讓我們感受到專屬管家般的温暖。休閑度假最重要的是情緒的波動，任何的不美好都會為假期帶來"錦上添花"的不愉悦。相反，任何的温暖，都成為度假時光中雪中送炭的多巴胺。 大大點贊[強][強][強]也很感動[玫瑰][玫瑰]： 遇到媽媽腿不好無法上樓梯的問題，TIM為我們及時調整房間；他為我們細緻的敲重點，介紹酒店的娛樂與出行；他時刻網上跟蹤，為我們預約旅拍、預約SPA水療，預約製作巧克力等等服務安排；他為我們解決出行時刻腿腳不便上台階的困難；大大幫我和爸媽解決了出行中的擔心，他為我們增添了入住着植被供氧環境中的舒適氣息。 這裏，有美好的風景，有豐富的植被，有無與倫比的景象，有精細化的酒店管理與精準服務的熱情專業經理。 好似好像穿越了綠色屏障，來到醉氧的桃花境地。這個選擇，好開心哇（♡ ὅ ◡ ὅ ）ʃ♡

小朋友玩的設施不集中，不太適合親子吧。然後辦理入住有點亂。其他都很不錯！管家Marcia提前溝通知道有小朋友，特地準備了小童洗漱用品和拖鞋！體驗不錯！感覺更適合情侶，會非常愜意！親子體驗還是差一點！

這次帶寶寶來萬寧旅行，行程一共選了三家酒店。君悦酒店點評也做了參考，當時很多差評也有一點糾結。結果這三家酒店裡，君悦酒店就是我心中妥妥的的天花板！房間環境餐食服務全部都是頂流！整體設計是東南亞設計，小資有度假氛圍。尤其是餐食，酒店裡所有餐廳都打卡了一遍，中餐廳意大利餐東南亞餐每一家都好吃，絕對不輸北京上海的精緻度！管家Gloria美女服務超級貼心，提前一天就電話聯繫給我安排説明。後面離開酒店還有小插曲，寶寶ipad觸屏筆掉在酒店啦。離開酒店管家還貼心的幫忙找到，真的是太感謝了❤️這次萬寧旅行真的是愛上了君悦，超級滿意！一定要再來🌟

真的很難理解這樣的酒店，在清明假期最後一天下午三點半辦理入住被告知房間沒有收拾出來，衹給了一個空卡套説要等待一個小時一個半小時左右？ 如果沒收拾好為什麼不提前打電話溝通告知，非要到了讓我們等着。 在溝通無果，我問為什麼周圍人辦理入住都有房，服務人員衹告知因為房型訂購不同😐我訂的房沒有空餘。 最後沒有辦法，因為不想等待妥協到了住無障礙房。 這都沒完，晚上十點多十一點在外面接到酒店電話説凍結的款項少了，我查了下午入住時候扣款記錄是 1000 系列，然後通知我們回來到大堂補交。😂真的迷之操作一波又一波，自己的失誤明明可以退房的時候再説，非要大半夜打電話🙄。 服務：真的真的真的沒話説了